Asset Protection - Agent - Shops at Merrick Park

Nordstrom•Coral Gables, FL

5d•$25 - $26

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports the store Emergency Response Team (ERT) in preparing for, responding to, and recovering from emergencies; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. The role supports three Asset Protection pillars: protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnership and improved inventory accuracy. Agents use judgment, reporting, surveillance technology, video systems, and RFID data to identify and investigate theft and merchandise inaccuracies. They respond to security and emergency incidents, support safety training and audits, submit incident and investigation reports, and build partnerships with store leaders, neighboring retailers, and local law enforcement. Agents may be summoned to testify in criminal or civil court cases.

Requirements

Make and take accountability for decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when addressing safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Work a flexible schedule based on business needs.
Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft through sound judgment and quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods including exception-based reporting and surveillance systems.
Gather evidence in internal theft investigations and partner with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to help maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.