Asset Protection - Agent - Orchard Corners Rack

Nordstrom•Lenexa, KS

11d•$22 - $23

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; supports the store Emergency Response Team (ERT) in preparing for, responding to, and recovering from emergencies; and protects company profits by reducing shrinkage and preventing, investigating, and resolving theft. The role supports the Asset Protection pillars of protecting people, protecting physical spaces and merchandise, and improving product and inventory accuracy. The position works with store leaders, AP leadership and investigation teams, neighboring retailers, and local law enforcement. A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon, and applicable state and local licensing requirements must be met.

Requirements

A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when handling safety issues, including interactions with people engaging in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and assist with item-level investigations into merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting security and emergency incidents, including medical emergencies.
Lead security audits, participate in store meetings, and lead shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports regarding high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.