Security Site Supervisor - Armed

Allied Universal • Makakilo, HI

2d

About The Position

Allied Universal Services is seeking an Armed Security Site Supervisor to supervise and coordinate the delivery of quality services to an assigned customer. The supervisor serves as a liaison between customers, Operation Managers, and security officers, and supervises site staff by providing coaching, recognition, and discipline within the approved empowerment range.

The role includes supporting staffing and recruiting, ensuring officers receive appropriate technical and professional training, managing performance, and helping ensure employee grievances are heard with appropriate HR support. The supervisor must be able to manage crisis situations calmly, produce and interpret scheduling and billing reports, and work in varied weather and site conditions. The position requires armed-security qualifications and the ability to perform prolonged standing or walking and emergency response duties.

Requirements

• Be at least 21 years of age.
• Have a high school diploma, GED, or equivalent.
• Possess a valid State of Hawaii driver's license or a driver's license recognized in Hawaii.
• Meet HRS Chapter 463 security guard licensing requirements and applicable state or local licensing requirements.
• Meet applicable Judiciary access and background requirements and complete a fingerprint-based background investigation.
• Meet one qualifying experience path: two years of honorable U.S. Armed Forces service, with DD-214 if applicable, or one year of qualifying full-duty law enforcement experience with separation in good standing.
• Be legally eligible to possess, carry, transport, and handle a firearm and ammunition.
• Have current required firearm licenses, permits, written authorizations, certifications, and qualifications.
• Demonstrate sound judgment, maturity, alertness, professional conduct, strong moral character, and the ability to make decisions under stress.
• Communicate effectively in English, verbally and in writing, and demonstrate effective interpersonal skills with personnel and the public.
• Have basic computer, clerical, recordkeeping, typing, and access-control system skills, as well as intermediate computer skills for client-specific wireless technology.
• Display exceptional customer service and communication skills and deal professionally with the public, Judiciary staff, law enforcement, and security personnel.
• Successfully complete a background investigation and drug screen as a condition of employment, in accordance with applicable law.
• Complete the initial pre-employment ASG medical and physical examination.
• Be cleared for use of an N95 disposable particulate respirator.
• Be physically capable of prolonged standing and walking, emergency response, use of screening equipment, CCTV, handcuffs, baton, and firearm, and intervention with violent or disturbed persons.
• Be able to work in varied environments, including cold weather, rain, snow, or heat; occasionally lift or carry up to 40 pounds; and occasionally climb stairs, ramps, or ladders.
• Be able to stand or walk on various surfaces for long periods.

Responsibilities

• Supervise and coordinate delivery of quality services to an assigned customer.
• Act as a liaison between customers, Operation Managers, and security officers.
• Supervise site staff and provide coaching, recognition, and discipline within the approved empowerment range.
• Communicate staffing needs to the Operation Manager, potentially using the requisition process and assisting with identifying and interviewing candidates.
• Ensure officers receive appropriate training and develop their technical and professional skills.
• Conduct performance management, including coaching, counseling, discipline, performance evaluations, and recognition.
• Help ensure employee grievances are heard with support from appropriate branch or regional HR employees.
• Handle crisis situations at the client site calmly and efficiently.
• Use scheduling and billing software to produce and interpret reports, taking action to support effective business management.
• Participate in industry-specific security and safety training programs.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED