Armed Security Site Supervisor

Allied Universal • Honolulu, HI

2d

About The Position

Allied Universal Services is seeking an Armed Security Site Supervisor to supervise and coordinate quality services for an assigned customer. The supervisor serves as a liaison among customers, Operations Managers, and security officers, and supervises site staff by providing coaching, recognition, and discipline within the approved empowerment range. The role also involves supporting staffing and recruiting, training and performance management, employee grievance handling, and producing and interpreting operational reports using scheduling and billing software. The position requires firearm-related qualifications and the ability to respond to crises and perform security duties in varied environmental conditions.

Requirements

• Be at least 21 years of age.
• High school diploma, GED, or equivalent.
• Valid State of Hawaii driver's license or a driver's license recognized in Hawaii.
• Meet HRS Chapter 463 security guard licensing requirements and applicable Judiciary access and background requirements.
• Complete a fingerprint-based background investigation and applicable background investigation and drug screening.
• Meet one qualifying experience path: two years of honorable U.S. Armed Forces service, with DD-214 if applicable, or one year of qualifying full-duty law enforcement experience with separation in good standing.
• Be legally eligible to possess, carry, transport, and handle a firearm and ammunition; required firearm licenses, permits, written authorizations, certifications, and qualifications must be current.
• Demonstrate sound judgment, maturity, alertness, professional conduct, strong moral character, and ability to make decisions under stress.
• Communicate effectively in English, verbally and in writing, and demonstrate effective interpersonal skills with personnel at all levels and the general public.
• Display exceptional customer service and communication skills and deal professionally with the public, Judiciary staff, law enforcement, and security personnel.
• Have basic computer, clerical, recordkeeping, typing, and access-control system skills, plus intermediate computer skills to operate client-specific wireless technology.
• Be able to utilize scheduling and billing software to produce reports requiring interpretation and action.
• Be able to complete the initial pre-employment ASG medical and physical examination.
• Be cleared for use of an N95 disposable particulate respirator.
• Be physically capable of prolonged standing and walking, emergency response, use of screening equipment, CCTV, handcuffs, baton, and firearm, and intervention with violent or disturbed persons.
• Be able to work in cold weather, rain, snow, or heat; occasionally lift or carry up to 40 pounds; and occasionally climb stairs, ramps, or ladders.
• Licensing requirements may be required before employment, subject to state and local laws and regulations.

Responsibilities

• Supervise and coordinate delivery of quality services to an assigned customer.
• Act as a liaison between customers, Operations Managers, and security officers.
• Supervise site staff and provide coaching, recognition, and discipline within the approved empowerment range.
• Communicate staffing needs to the Operations Manager and potentially assist with requisitions, identifying candidates, and interviewing.
• Ensure officers receive appropriate training and develop technical and professional skills.
• Manage performance through coaching, counseling, discipline, evaluations, and recognition.
• Ensure employee grievances are heard with support from appropriate branch or regional HR staff.
• Use scheduling and billing software to produce and interpret reports and take action for effective business management.
• Participate in industry-specific security and safety training programs.
• Handle crisis situations at the client site calmly and efficiently.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan.
• Seven holidays annually paid at time and a half, if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED