Armed Security Site Supervisor
About The Position
EKG Security, Inc. is hiring an experienced Armed Security Site Supervisor to oversee a VIP security account in Pooler, Georgia. The role manages daily site operations and a team of security personnel, ensures high-quality security services and contract compliance, and builds and maintains effective client and employee relationships. The supervisor is the face of the property and is expected to provide strong communication, customer service, and security leadership. The position includes hiring and selecting staff; scheduling and payroll; training, coaching, and performance management; handling employee grievances; maintaining personnel records; managing uniforms, equipment, supplies, and vehicles; and ensuring site-specific operating procedures and post orders are available. The supervisor must communicate regularly with the client, address escalated issues and emergencies, and coordinate services to meet operational and financial goals. The usual on-site schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with after-hours emergency response as required. The posting also states that open availability is required.
Requirements
- Previous contract security, facilities management, military, or law enforcement experience.
- A valid armed security guard license that meets state regulations.
- 3–5 years of management, operations, or supervisory experience.
- At least 2 years of verifiable security experience.
- Ability to pass state-required training or other licensing qualifications.
- Valid driver's license and meaningful, verifiable work history.
- Ability to develop and grow customer relationships.
- Outstanding interpersonal and communication skills, including effective oral and written communication and active listening.
- Experience hiring, developing, motivating, and retaining quality staff.
- Ability to work in a team-oriented management environment and independently.
- Ability to manage multiple priorities, complex situations, a diverse team, and client requirements.
- Proficient computer skills, including Microsoft Office, Google Apps, HR software, time-entry software, scheduling software, and learning management system software.
- Ability to learn and use scheduling, payroll, and billing systems.
- Ability to use client monitoring equipment, including guard tour systems, badges, and cameras.
- Ability to assess and evaluate situations, identify critical issues quickly and accurately, and think clearly in high-stress situations.
- Attention to detail and ability to manage personnel schedules.
- At least 18 years old or the minimum age required by the state.
- U.S. citizen or foreign citizen authorized to work legally in the United States.
- Must have a mobile phone and an email address.
- Must have access to reliable, self-owned transportation that allows for short-notice response.
- Must provide a DD214 discharge document with discharge status upon offer of employment, if applicable.
- Must be able to perform duties involving sitting, computer and telephone use, driving, standing, walking and rounds, bending, light lifting, limited stretching, and reaching.
- Must be able to remain alert, use proper body mechanics, interact appropriately with others, and communicate effectively with staff and management.
- Must demonstrate advanced competence using a computer or tablet, including guard tour systems, camera monitoring systems, Microsoft Office, and scheduling and timekeeping software.
Nice To Haves
- CPR, First Aid, or firearms proficiency certifications.
- Previous payroll, billing, and scheduling experience.
Responsibilities
- Supervise the day-to-day security operations of an assigned client site.
- Manage security officers and site or shift supervisors, including hiring and selection, scheduling, payroll, training, coaching, development, and support.
- Ensure high-quality security services to protect people and property.
- Build and maintain effective relationships with clients and employees.
- Coordinate support services to meet or exceed financial and operational goals and provide quality customer service.
- Ensure reporting and contract compliance requirements are met.
- Communicate issues and programs to the client and respond to escalated security issues or emergencies.
- Communicate staffing needs and assist recruiters in identifying, interviewing, and hiring candidates.
- Develop staff through performance management, coaching, counseling, discipline, training, evaluations, and recognition.
- Hear and resolve employee grievances with appropriate support and keep personnel records accurate and updated.
- Communicate policies, company announcements, and job openings through an updated READ file at each site.
- Meet contractual scheduled hours while minimizing unbilled overtime.
- Coordinate or conduct site-specific, client-specific, and annual refresher training.
- Maintain operational procedures, site-specific OPMs, and post orders for emergency reference.
- Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
- Communicate proactively with the client, address concerns, provide security expertise and solutions, and ensure customer satisfaction.
- Enforce EKG Security policies.
- Operate radio or telephone equipment and console monitors, and use client monitoring equipment.
Benefits
- Paid time off, including vacation and sick leave.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Short-term disability.
- Long-term disability.
- Life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
