Armed Security Site Supervisor

E.K.G. Security, Inc•Pooler, GA

1d•Onsite

About The Position

EKG Security, Inc. is seeking an Experienced Armed Security Site Supervisor. The company focuses on its clients and employees, aiming to provide a family-oriented and team environment where individual employees recognize their value. They welcome retired law enforcement officers and military veterans. EKG Security, Inc. is an equal opportunity employer. This position is accountable for the day-to-day operations, including training, disciplining, and terminating staff. The role involves overseeing and managing a VIP security account, ensuring high-quality security services, and maintaining strong client relationships. A deep understanding of security operations, risk management, and client engagement is essential. Building and maintaining client relationships is a key aspect, as the supervisor is the face of the property. High energy, a personable demeanor, outstanding communication skills, and team leadership experience are required. This role also involves maintaining weekly operating schedules and completing payroll for assigned security personnel. The day-to-day schedule is Monday-Friday, 8:00 am - 5:00 pm, with after-hours emergency response as needed.

Requirements

Previous Contract Security, facilities management, military or law enforcement experience required
Valid armed security guard license, meeting state regulations.
Must have 3-5 years of management/operations/supervisory experience.
Potential additional certifications like CPR, First Aid, or firearms proficiency.
Ability to pass any State-required training or other qualifications for licensing
Possess a valid driver's license
Meaningful and verifiable work history
Minimum 2 years of verifiable security experience
Ability to develop and grow customer relationships
Outstanding interpersonal and communication skills
Experience in hiring, developing, motivating, and retaining quality staff
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
Previous payroll, billing, and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Proficient computer skills including Microsoft Office, Google Apps, HR software, time-entry software, scheduling software, and learning management system software
Ability to utilize client monitoring equipment (guard tour, badges, cameras)
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Must be at least 18 years old or the minimum age required by the State
Must be a US citizen or foreign citizen authorized to legally work in the United States
Must have a mobile phone
Must have an e-mail address
Must have access to reliable/self-owned transportation that allows for short-notice response
Must be able to provide, upon offer of employment, a DD214 discharge document with discharge status (if applicable)

Nice To Haves

Retired law enforcement officer or military veteran

Responsibilities

Supervise the day-to-day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support
Ensure the client site is provided with high-quality security services to protect people and property
Build, improve, and maintain effective relationships with both clients and employees
Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or programs with the Client
Handle any escalated security issues or emergencies appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet EKG Security's corporate training standards
Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction
Capability to learn and utilize scheduling, payroll, and billing systems.
Enforce EKG Security policies as outlined in the handbooks, executive memos, and on the portal
Using proper body mechanics while performing duties
Remaining alert and aware of the surroundings
Ability to think clearly during crisis or high-stress situations
Demonstrate ability to work with others and interact appropriately
Communicate effectively with other members of staff and the management team.
Use a computer or tablet with advanced competence to include: Guard tour system, Camera monitoring system, Microsoft Office applications, Scheduling and timekeeping software
Manage personnel, including schedules
Operate radio or telephone equipment and console monitors