Arena Attendant III

Mall of America•East Rutherford, NJ

About The Position

The Arena Attendant III provides guests with a fun and enjoyable arena experience while ensuring their ongoing safety and security on the attraction. The role combines guest service and admission processing with ice rink operations, maintenance, skate rental support, and assistance with special events. This is a part-time, year-round position requiring flexible availability Monday through Sunday, including days, evenings, overnight shifts, and weekends. The role includes frequent standing and movement, repetitive keyboard use, periodic reaching, stooping, squatting, kneeling, and bending, as well as occasional lifting and carrying.

Requirements

Professional, warm, and welcoming demeanor.
Ability to lift and carry up to or over 50 pounds.
Previous customer service skills and the ability to foster positive interactions with the public.
Strong conflict-resolution skills and the ability to remain calm in stressful situations.
Flexible availability Monday through Sunday, including days, evenings, overnight shifts, and weekends.

Nice To Haves

Proficiency in ice skating.
Experience driving an ice resurfacer.
Safe Ice Resurfacer Operator (S.I.R.O.) Certification.
Certified Ice Technician (C.I.T.) certification.
First Aid, CPR, and emergency response training.
Experience working in an ice arena or related recreation facility.
Experience operating a forklift.

Responsibilities

Greet guests in a professional, welcoming, and friendly manner.
Provide guests with detailed instructions on the safe use of the ice rink.
Assist with rink conversions, including retrieving, installing, and removing special decking and carpeting for events.
Represent the guest experience during specialty events.
Process skate and helmet rentals and collect equipment at the end of use.
Accurately process admission transactions by cash, credit card, or automatic debit.
Handle stressful guest situations calmly and efficiently.
Provide strong customer service while following all specified safety regulations.
Operate the Zamboni ice resurfacer routinely and calibrate its Level-Ice system.
Operate the ice edger and maintain dasher board cleanliness.
Change and balance the Zamboni blade, and regularly grease and maintain wear items.
Measure ice thickness and flood or build ice to maintain skating surface quality.
Maintain and set up skate rental inventory for upcoming events.
Operate the manual skate-sharpening machine (Blackstone) to maintain rental skate sharpness.
Operate the scoreboard controller for hockey games and practices.
Complete assigned tasks within the guidelines and deadlines set by Rink Leadership.
Perform other responsibilities as required.