Area Vice President

Classic Collision•Anchorage, AK

16h

About The Position

Classic Collision is seeking an experienced Area Vice President to lead operations across Alaska, Washington, and Oregon. This executive leadership role is responsible for driving operational excellence, developing high-performing teams, and achieving strategic growth across the region. Candidates may live outside the assigned territory; relocation support is not provided. The position requires approximately 75% travel throughout the territory. The Area Vice President of Operations leads operational and financial activities within a designated market, overseeing performance, growth, team development, customer relationships, and profitability. The AVP aligns operations with company goals and Classic Collision standards for operational excellence, service quality, and industry leadership. The role requires strong business acumen, proven leadership, and a deep understanding of collision repair operations. The AVP’s standard work includes daily operational support and quality checks, meetings and audits several times per week, weekly performance and payroll reviews, and monthly financial, dealer-relations, training, and documentation reviews.

Requirements

At least 10 years of experience in collision repair or auto body operations management.
Proven ability to lead teams, analyze business operations, and drive financial results.
Experience in talent development, retention, and performance management.
Proficiency in CCC One and management systems.
Advanced Microsoft Office skills.
Strong communication, presentation, and customer relationship skills.
Valid driver’s license and ability to travel frequently; approximately 75% travel is expected.
Ability to use hands and to talk and hear; frequently stand, sit, and walk, sometimes for long periods.
Ability occasionally to reach with hands and arms and move objects up to 20 pounds.
Close and peripheral vision and ability to adjust focus; ability to assess accuracy, neatness, and thoroughness.

Responsibilities

Drive overall area performance through Area Directors, focusing on KPIs, quality standards, staff development, and operational culture.
Lead the Environmental Health & Safety program.
Stay current on vehicle repair technologies, processes, and compliance trends.
Ensure compliance with monthly shop quality assurance audits and oversee shop equipment maintenance for functionality and safety.
Set and communicate expectations for revenue, performance, training, and retention.
Recruit, mentor, and develop high-performing operational leaders.
Maintain and strengthen key DRP relationships and ensure effective communication and consistent feedback to Area Directors and General Managers.
Ensure adherence to operational protocols through execution of the company’s Recipe Book.
Support Area Directors in staff development and resolving escalated customer concerns.
Act as a liaison between leadership and operations teams to align work with organizational goals.
Participate in external marketing, customer engagement, and team-building initiatives as needed.
Review and analyze weekly and monthly performance data and conduct regular operations reviews with direct reports.
Conduct scheduled business reviews with key DRP partners.
Support General Managers and Regional Directors with daily sales targets and balance work in progress across the region.
Verify CCC Calendar accuracy and reschedule missed appointments.
Perform quality checks on three vehicles in various repair stages using repair plans, including review of repair orders older than 10 days.
Work with teams to resolve speed, quality, cost, and customer service issues.
Participate in administrative and production meetings three times weekly; audit estimates and take corrective action based on callback reports.
Lead customer satisfaction improvement activities, including call plans, communication observation, and documentation.
Conduct weekly Regional Director huddles to review sales, work in progress, and KPIs; review DRP performance, payroll, and safety follow-up items.
Conduct monthly regional financial reviews, maintain and grow dealer relations, identify learning and training opportunities, ensure standard work tasks are completed and documented, and review and update the B2A Tab.