Area Supervisor - Ross Dress for Less

Ross Stores•Vernon Hills, IL

5d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation and cleanliness, and executing and supervising Company operational processes as needed. The Area Supervisor promotes safe and secure conditions, customer service, the Company brand, and loss-prevention practices. The role oversees merchandising and stockroom activities, front-end operations, fitting-room standards, and administrative duties assigned by the Store Manager, including cash handling and payroll administration. The position supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to occasionally push, pull, and lift more than 25 pounds; stockroom-shift assignments require regularly pushing, pulling, and lifting more than 20 pounds.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to use Store equipment, including PDTs, registers, and a PC, as required, as well as janitorial equipment, rolling racks, ladders, and other assigned supplies.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the Store and supervise Associates while serving as Manager on Duty.
Maintain a safe and secure shopping and work environment; correct or report unsafe conditions, monitor building security, conduct scheduled fire-alarm tests, and respond to after-hours alarms when requested.
Promote courteous, friendly, and professional service to Customers, Associates, and other leaders; recognize Associates using Company recognition programs.
Represent the Company brand, maintain a professional appearance, enforce the Company Dress Code, and keep Store areas clean, maintained, and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, markdowns, and other merchandise presentation tasks; receive and process merchandise and inbound deliveries as needed.
Organize stockrooms, secure and process back-stock, place merchandise on the sales floor, merchandise the assigned department, and reduce merchandise damage and loss.
Ensure compliance with monthly presentation guidelines; complete floor moves, promotional signing, and re-wraps as needed.
Follow the Loss Prevention Awareness Program, maintain a customer-service presence and loss-prevention awareness, safeguard confidential information and cash, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations, ensure Associates meet Company standards, manage customer lines and wait times, coach Associates on registers and shortage-control procedures, and coordinate backup, lunch, and break schedules.
Ensure front-end equipment and supplies are maintained; expedite go-backs and teach Scan and Bag practices; maintain merchandise salability in specified front-end and feature areas.
Maintain fitting-room cleanliness, audit and account for garment tags, ensure go-back compliance, and properly process merchandise returned to the sales floor.
Conduct cash pulls and bank deposits according to Company policy and oversee front-end controls and applicable refund, purchase, till, safe, register, and break-schedule procedures.
Perform payroll administration, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Perform other duties as assigned by the Store Manager.