Sales Supervisor - Ross Park Mall

Warby Parker • Pittsburgh, PA

2d

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences in its retail stores. Sales Supervisors contribute directly to the business through face-to-face customer interactions, sharing the company’s story and mission on the sales floor, improving processes, and participating in special projects. The role also supports store operations and helps foster an inclusive, service-minded environment.

Requirements

• Professional retail experience at a customer-focused company.
• At least 6 months of experience in a management position.
• Exceptional interpersonal and communication skills to deliver strong customer service.
• Ability to stay composed under pressure and adapt quickly.
• Entrepreneurial spirit, curiosity, and eagerness to learn.
• Team-oriented approach and passion for helping customers and teammates.
• Innovative, proactive problem-solving skills.
• Self-motivation and commitment to performing well.
• Ability to bring positive energy to the workplace, including during long hours.
• Must not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker’s values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful, honest style advice.
• Develop innovative ways to improve the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Treat customers and colleagues with respect and help foster an inclusive culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed