Sales Supervisor - Ross Park Mall
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences at its retail locations. Sales Supervisors contribute to the business through face-to-face customer interactions, communicate the company’s story and mission on the sales floor, and participate in process ideation, improvement, and special projects. The Sales Supervisor helps lead selling, front-of-house operations, and team touch-bases when a manager is not present, and opens and closes the store. The role calls for someone who can promote an efficient, inclusive, service-minded retail environment; demonstrate strong product knowledge; and offer thoughtful, honest style advice. The position also involves helping reinvent the glasses-shopping experience and fostering a respectful, positive culture for customers and colleagues.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a management position.
- Exceptional interpersonal and communication skills to deliver customer service.
- Ability to remain calm under pressure and adapt quickly.
- Entrepreneurial spirit, curiosity, and eagerness to learn.
- Team-oriented approach and passion for helping customers and teammates.
- Innovative, proactive problem-solving skills.
- Self-motivation and pride in work.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
- Develop innovative and entrepreneurial ways to improve the glasses-shopping experience.
- Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Help foster an inclusive culture by treating customers and colleagues with respect.
- Participate in process ideation, improvement, and special projects.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- Retirement savings plan (401(k))
- Parental leave
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
- Variable compensation for eligible employees
- Overtime pay for non-exempt employees required to work more than 40 hours in a workweek
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
