Ross Dress For Less Supervisor

Ross Dress For Less•Schaumburg, IL

6d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned store area and for general store operations when serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring merchandise is presented properly, maintaining clean work areas, and executing and supervising company operational processes. The Area Supervisor promotes a safe and secure environment, provides courteous and professional customer service, upholds company standards for appearance and store presentation, and oversees merchandising, loss prevention, front-end operations, fitting rooms, and assigned administrative duties. The position supervises Retail Associates and, where applicable, Stockroom Leads. It is an in-person, full-time role.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the store; supervise Associates and oversee store operations when serving as Manager on Duty.
Maintain a safe and secure store, including monitoring entry and exit controls, security systems, cash areas, emergency exits, customer safety, and scheduled fire alarm tests; respond to after-hours alarms when requested.
Correct or report unsafe conditions and follow accident-prevention, accident-reporting, and emergency procedures.
Treat customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Represent the company brand, maintain a professional appearance, enforce the dress code, and keep store areas clean and maintained.
Teach, assign, and follow up on merchandise recovery, sizing, markdowns, processing, stockroom organization, back-stock handling, floor presentation, signing, floor moves, and re-wraps.
Receive merchandise trucks and non-merchandise deliveries as needed, and help place processed merchandise on the sales floor.
Reduce merchandise loss due to damage and ensure compliance with presentation guidelines in the assigned area.
Follow loss-prevention practices, maintain customer-service presence and awareness on the sales floor, safeguard confidential information and assets, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Oversee front-end operations, ensure Associates meet company standards, manage customer lines and wait times, and coach Associates on registers, shortage control, front-end procedures, and Scan and Bag practices.
Control Associate break schedules and ensure front-end equipment, supplies, recovery, go-backs, and merchandise salability meet company standards.
Maintain fitting room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is ticketed, scanned, nubbed, and security tagged as needed.
Perform assigned administrative duties, including cash pulls, bank deposits, front-end control, refund and purchase approvals, till and safe security, register transactions, payroll administration, punch edits, scheduling compliance, payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.
Supervise Retail Associates and Stockroom Leads where applicable.