Ross Dress For Less Supervisor

Ross Dress For Less•Arlington Heights, IL

6d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision when acting as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation and a clean work area, and executing and supervising Company operational processes. The Area Supervisor maintains safe and secure store conditions, supports customer service and the Company brand, oversees merchandising and loss prevention, and supervises front-end operations and fitting rooms. The role also performs administrative duties as assigned by the Store Manager, including cash, deposit, register, and payroll-related responsibilities. The position supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to use Store equipment, including PDTs, registers, and a PC, as required.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service and supervisory experience preferred.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the Store and supervise Associates and general operations when serving as Manager on Duty.
Maintain a safe and secure shopping and working environment, address unsafe conditions, oversee building security, and follow customer accident and emergency procedures.
Provide respectful, courteous, friendly, and professional service to Customers, Associates, and other leaders.
Represent the Company brand, maintain a professional appearance, ensure dress-code compliance, and keep Store areas clean and merchandised to standard.
Oversee merchandise recovery, sizing, markdowns, truck receiving, inbound deliveries, processing, stockroom organization, back-stock security, department merchandising, floor moves, signing, and re-wraps.
Execute loss-prevention practices, maintain customer-service presence and awareness on the sales floor, safeguard confidential information and assets, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations, ensure Associates meet Company standards, manage customer lines, train and coach Associates on registers and front-end procedures, and coordinate breaks and lunches.
Ensure front-end equipment and supplies are maintained, go-backs are processed correctly, and merchandise is salable and properly scanned, ticketed, and security-tagged.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly processed before returning to the sales floor.
Conduct cash pulls and bank deposits according to Company policy and oversee front-end controls, refunds, Associate purchases, tills, safe cash, register transactions, and break schedules.
Administer payroll as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.