Ross Stockroom Supervisor Algonquin, IL

Ross Dress For Less•Algonquin, IL

6d•Onsite

About The Position

The Stockroom Supervisor role is described using duties for a Retail Associate. The associate supports a positive customer shopping experience through courteous service, respectful interactions with fellow associates, adherence to company best practices, and proper merchandise presentation. The role may involve working in any area of the store as business needs require and performing additional tasks to support customer service and operational goals. The position prioritizes safety, customer service, merchandise flow and presentation, loss prevention, accurate transaction handling, and efficient execution of store practices. Stockroom shifts additionally require regularly pushing, pulling, and lifting more than 20 pounds. The description lists no supervisory responsibilities.

Requirements

Effectively communicate with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For associates working stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

High school diploma or equivalent (preferred).

Responsibilities

Practice safe behaviors, maintain awareness of the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
Treat customers and associates respectfully and professionally, and recognize fellow associates through company programs.
Assist customers, answer questions, respond promptly to service calls, and resolve issues courteously, involving Store Leadership when needed.
Greet customers throughout the store and thank them for register transactions.
Represent the company brand, maintain a professional appearance, and follow the dress code.
Perform assigned sizing and recovery to keep the store neat, clean, organized, and aligned with company standards.
Move newly received merchandise promptly to the sales floor and merchandise it according to company best practices and presentation guidelines.
Maintain familiarity with merchandise and brand names to assist customers.
Follow loss prevention, merchandise protection, Mark-Out-of-Stock, and store protection procedures.
Safeguard confidential information, cash, credit card information, and merchandise.
Follow policies for cash, check, charge card, refund, void, and offline transactions, maintaining accuracy when handling bankable tenders.
Execute store best practices efficiently, minimizing unnecessary steps and touches.
Use store equipment and assigned supplies as required.