Ross Dress for Less Retail Associate

Ross Dress For Less•Vernon Hills, IL

6d•Onsite

About The Position

The Retail Associate is responsible for helping ensure customers have a positive shopping experience while supporting store operations. The role involves greeting and assisting customers, maintaining a safe and organized sales floor, presenting and merchandising merchandise, and following company standards and procedures. Associates may perform functions throughout the store as business needs require and may be asked to take on additional tasks to support customer service and operational goals. The position requires courteous, professional interactions with customers and fellow associates; register and transaction support; prompt responses to customer requests; merchandise recovery and sizing; and moving newly received merchandise to the sales floor. Associates are expected to follow loss prevention, merchandise protection, cash-handling, and other company policies; safeguard confidential information and merchandise; and work efficiently while maintaining accuracy. The role has no supervisory responsibilities.

Requirements

Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Use store equipment, including PDTs, registers, and PCs, as required.
Stand, walk, and move around the store for up to 100% of working time.
Regularly bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors, maintain awareness on the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
Treat customers and associates with respect and courtesy, and maintain a friendly, professional manner.
Assist customers with merchandise and questions, operate registers, respond promptly to customer service calls, and resolve issues or contact Store Leadership when needed.
Greet customers throughout the store and thank them during register transactions.
Represent the company brand, maintain a professional appearance, and follow the company dress code.
Perform assigned sizing and merchandise recovery to keep the store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise items according to company practices and presentation guidelines.
Follow loss prevention awareness, merchandise protection, Mark-Out-of-Stock, cash-handling, payment, refund, void, and offline transaction policies.
Safeguard confidential information, cash and credit card information, and merchandise.
Execute store best practices, work efficiently, and minimize unnecessary steps and touches.
Use store equipment and assigned supplies as required.