ROSS - Resource Specialist

Equus•Memphis, TN

11d•$17 - $19

About The Position

The Resource Specialist works under the supervision of the One Stop and performs administrative and customer-support duties for the American Job Center (AJC). The role helps participants and visitors find and use AJC resources, supports partner coordination, maintains the resource room and its materials, and assists with workshops, orientations, appointments, outreach, and program data as needed. The position also ensures participant information is handled in accordance with PII guidelines.

Requirements

Ability to use effective problem-solving skills.
Proficiency in Microsoft and basic computer skills.
Ability to relate positively and professionally to participants and staff.
Punctuality and ability to meet deadlines.
Good literacy, numeracy, and verbal communication skills.
Ability to provide excellent customer service.

Nice To Haves

Associate degree preferred.
At least 2 years of customer service experience preferred.

Responsibilities

Perform administrative duties for the American Job Center (AJC).
Greet and assist program participants and visitors.
Introduce customers to resources available within the AJC.
May assist customers with computer tasks such as job applications, resumes, and checking email.
Communicate with the One Stop Coordinator about project needs.
Work with AJC partners to ensure a smooth flow of service.
Obtain information about community resources as needed.
Provide oversight and assistance in the resource room.
Respond promptly to partner needs and requests.
Compile social service agency information and share it with customers as appropriate.
Ensure printed community resource information is current and available in the AJC.
Operate office equipment effectively.
Coordinate conference room scheduling as required.
Coordinate with the One Stop Coordinator and community groups, and provide referrals.
Maintain resource room supplies and ensure the space is clean and orderly.
May assist with collecting and compiling program data.
Ensure data and participant information follow PII guidelines.
Help coordinate and set up workshops for participants and the AJC.
May conduct orientations as needed.
Schedule customers for orientations and intake appointments, and contact participants as needed.
Assist with outreach and recruitment for the AJC.
Attend required trainings and meetings.
Perform additional job duties as required.