ROSS - Resource Specialist

Ross Innovative Employment Solutions•Memphis, TN

10d

About The Position

The Resource Specialist works under the supervision of the One Stop and supports administrative and customer-service operations at the American Job Center (AJC). The role welcomes program participants and visitors, helps customers access AJC resources, and assists with job applications, resumes, email, and other computer tasks as needed. The specialist supports coordination among the One Stop Coordinator, AJC partners, community groups, and service providers to ensure smooth service delivery and appropriate referrals. The position also oversees the resource room, maintains current community-resource materials and supplies, helps keep the space clean and orderly, and coordinates conference-room scheduling. Additional duties include supporting workshops and orientations, scheduling customers for appointments, outreach and recruitment, compiling program data while following PII guidelines, and attending required meetings and trainings. Other duties may be assigned as needed.

Requirements

Ability to use effective problem-solving skills.
Proficiency in Microsoft applications and basic computer skills.
Ability to relate positively and professionally to participants and staff.
Punctuality and ability to meet deadlines.
Good standard of literacy, numeracy, and verbal communication skills.
Ability to provide excellent customer service.

Nice To Haves

Associate degree preferred.
At least 2 years of customer-service experience preferred.

Responsibilities

Perform administrative duties for the American Job Center (AJC).
Greet and assist program participants and visitors.
Introduce customers to resources available within the AJC.
Assist customers with computer tasks such as job applications, resumes, and checking email, as needed.
Communicate project needs to the One Stop Coordinator.
Work with AJC partners to help ensure a smooth flow of service.
Obtain community-resource information as needed.
Provide oversight and assistance in the resource room.
Respond promptly to partner needs and requests.
Compile social-service agency information and share it with customers as appropriate.
Ensure printed community-resource information is current and available in the AJC.
Operate office equipment effectively.
Coordinate conference-room scheduling as required.
Coordinate with the One Stop Coordinator and community groups and provide referrals.
Maintain resource-room supplies and keep the space clean and orderly.
Assist with collecting and compiling program data, as needed.
Ensure data and participant information comply with PII guidelines.
Help coordinate and set up workshops for participants and the AJC.
Conduct orientations as needed.
Schedule customers for orientations and intake appointments and contact participants as needed.
Assist with AJC outreach and recruitment.
Attend required trainings and meetings.
Perform additional job duties as required.