Area Supervisor (Commercial Cleaning - Bilingual Eng/Spanish)

Imperial Cleaning•Miami, FL

1d•$25 - $28•Onsite

About The Position

Imperial Cleaning is hiring a full-time, field-based Area Supervisor in the Miami Area. The supervisor leads a team of custodial professionals, supports customer satisfaction and operational excellence, and oversees a group of client accounts. The role includes staffing, training, scheduling, supply delivery, employee communications, compliance and attendance monitoring, customer touch bases, and responding to employee or client issues. The position may require being on call for client emergencies, including possible evenings and weekends.

Requirements

Must speak fluent English and Spanish.
Detail-oriented, with strong communication skills by email and phone.
Able to resolve challenges and emergencies promptly.
Able to handle multiple projects at once.
Customer-focused, with a can-do approach to problem solving.
Knowledge of administrative and clerical procedures.
Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
Strong use of technology, including Microsoft 365, Outlook, Excel, and timekeeping software.
Clean DMV report and driver's license.
Applicants must be at least 18 years old.

Nice To Haves

Experience in the commercial cleaning industry.

Responsibilities

Submit and deliver supplies to client locations as needed.
Interview and screen Custodial Technician applicants.
Train employees on janitorial and administrative tasks.
Schedule staff and manage employee callouts to ensure coverage.
Train employees and monitor compliance, Team Time, and attendance in the assigned district.
Substitute for Custodial Technicians at client accounts when necessary.
Correspond with Custodial Technicians about assignment changes.
Ensure employees review and respond promptly to company updates and reminders sent by email and WhatsApp.
Report accidents and injuries promptly to the corporate office.
Address and work to resolve employee performance issues.
Be available on call for client emergencies, potentially during evenings and weekends.
Oversee a group of accounts to ensure customer satisfaction.
Meet KPI metrics for customer touch bases.
Administer progressive discipline with the Regional Manager or District Manager, with oversight as needed.
Perform other tasks assigned by management.