Area Supervisor (Detroit, MI)
About The Position
The Area Supervisor oversees locating operations in a designated area or wherever support is needed to manage ticket volume and maintain customer quality. The role monitors tickets on the Northern Lights portal and adjusts assignments as needed, tracks locator hours, supports and supervises Locate Technicians, and performs locating work when assistance is required. The Area Supervisor also coordinates schedules, supports training and safety initiatives, handles initial damage-report documentation, and maintains equipment calibration records. The position reports to the Regional Supervisor of Locating Services and has Locate Technicians as direct reports.
Requirements
- Experience in locating is required.
- Supervisor experience is required.
- Attention to detail.
- Willingness to travel 75% or more.
- Excellent troubleshooting and problem-solving skills.
- Expertise in the locating industry.
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Must be able to pass a drug screen.
- Must have a valid driver's license and the ability to obtain DOT physical certification.
Responsibilities
- Monitor tickets throughout each day on the Northern Lights portal and trade or move them as needed to accommodate volume and efficiency.
- Locate in a designated area or where support is needed to regulate volume and maintain customer quality.
- Assist with monthly field and computer audits as directed by the Regional Supervisor.
- Monitor hours through Clock Shark each day.
- Read and regularly check emails and text messages, acknowledge communications, and follow up as needed.
- Keep a phone available and provide assistance 24/7.
- Supervise locators and handle personnel issues with assistance from management and HR as needed.
- Review and approve timecards on Sunday evenings via email to the Regional Supervisor.
- Coordinate vacation schedules.
- Support team members with daily issues and concerns.
- Maintain and improve morale among locators in the field.
- Perform locating work in areas needing assistance or on difficult locates.
- Determine locator working hours to manage ticket volume.
- Schedule and assist with meet-ups for difficult locates.
- Maintain equipment calibration and documentation of calibration.
- Prepare initial documentation for damage and damage reports.
- Train new locators.
- Support safety initiatives in accordance with company policy.
Benefits
- Paid holidays and vacation time
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- 401(k) plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
