Area Supervisor (Detroit, MI)
About The Position
The Area Supervisor oversees locating operations in a designated area, monitoring ticket volume and reallocating work as needed to maintain efficiency and customer quality. The role also performs locating work in areas needing assistance, including difficult or troubled locates, and supports technicians with daily issues and concerns. The supervisor manages locator schedules and hours, reviews and approves timecards, coordinates vacations, supports morale, and handles personnel issues with management and HR as needed. Additional responsibilities include equipment calibration and documentation, initial damage-report documentation, training new locators, supporting safety initiatives, and conducting field and computer audits as directed by the Regional Supervisor. The position requires frequent communication and availability to assist at any time.
Requirements
- Experience in locating is required.
- Supervisor experience is required.
- Attention to detail.
- Willingness to travel 75% or more.
- Excellent troubleshooting and problem-solving skills.
- Expertise in the locating industry.
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Ability to pass a drug screen.
- Valid driver’s license and ability to obtain DOT physical certification.
- Self-motivated and able to learn quickly.
- Team-oriented with exemplary character.
- Safety-focused.
- Strong communication skills.
Responsibilities
- Monitor tickets throughout each day on the Northern Lights portal and trade or move them as needed to accommodate workload and efficiency.
- Locate in a designated area or where help is needed to regulate volume and maintain customer quality.
- Assist with monthly field and computer audits as directed by the Regional Supervisor.
- Monitor hours through Clock Shark each day.
- Read and respond to emails and text messages, acknowledging and following up on communications.
- Keep a phone available and provide assistance 24/7.
- Supervise locators and handle personnel issues with management and HR as needed.
- Review and approve timecards on Sunday evenings by email to the Regional Supervisor.
- Coordinate vacation schedules.
- Support team members with daily issues and concerns.
- Maintain and boost morale among locators in the field.
- Locate in areas needing assistance or perform difficult or troubled locates.
- Determine locator working hours to manage ticket volume.
- Schedule and assist with meet-ups for difficult locates.
- Calibrate equipment and document calibration.
- Complete initial documentation for damage reports.
- Train new locators.
- Support safety initiatives in accordance with company policy.
Benefits
- Paid holidays and vacation time.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term disability insurance.
- Long-term disability insurance.
- Life insurance.
- 401(k) plan with employer match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
