Area Supervisor

Ross Dress for Less•Stroudsburg, PA

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general Store operations and supervision while serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation and clean work areas, and executing and supervising Company operational processes. The Area Supervisor promotes safe and secure conditions for Customers and Associates, maintains Store security, follows emergency procedures, and responds to alarms when requested. The position supports customer service and the Company brand, oversees merchandising and stockroom operations, and helps prevent loss. It also supervises front-end operations and fitting rooms, and performs administrative duties assigned by the Store Manager, including cash, payroll, and scheduling-related tasks.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to use Store equipment, including PDTs, registers, and a PC, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates who work Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior Customer Service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store and supervise Associates while serving as Manager on Duty.
Maintain a friendly, easy-to-shop environment and ensure proper merchandise presentation and clean work areas.
Practice safe behaviors, maintain awareness on the sales floor, and correct or report unsafe conditions.
Oversee Store security, including entrance and exit controls, EAS function checks, Cash Office security, armored carrier pick-ups, register areas, trash removal, and clear emergency exits.
Promote Customer safety, prevent and report accidents, follow emergency procedures, test fire alarms as scheduled, and respond to after-hours alarms when requested.
Treat Customers, Associates, and other leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize Associates through Company recognition programs and ensure Associates follow the Company Dress Code.
Maintain a professional appearance and keep Store areas clean, maintained, and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, and markdown work according to Company standards.
Receive merchandise trucks when needed, process merchandise promptly, receive non-merchandise deliveries, and maintain organized stockrooms.
Help place processed merchandise on the sales floor and ensure back-stock is secured and processed according to Company policy.
Merchandise the assigned department, including back-stock; reduce loss due to damage; and follow monthly presentation guidelines.
Perform floor moves, signing, promotional signing, and re-wraps as needed.
Follow the Loss Prevention Awareness Program, maintain a Customer service presence, engage Customers and Associates, and protect confidential information, cash, credit-card information, and merchandise.
Maintain the Public View Monitor system and conduct Code 50 package inspections.
Execute Company best practices and maximize productivity by minimizing steps and touches.
Ensure Front End Associates meet Company standards; manage pace, energy, presence, and Customer lines to expedite wait times.
Train and coach Associates on cash registers, shortage control policies, and other Front End procedures.
Manage Associate backup, lunch, and break schedules; ensure equipment works and Front End supplies and recovery are maintained.
Ensure go-backs are expedited, scanned, security tagged, and ticketed; teach the Scan and Bag best practice; and ensure merchandise salability at designated Front End and feature areas.
Maintain fitting room cleanliness, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is ticketed, scanned, nubbed, and security tagged as needed.
Ensure cash pulls and bank deposits follow Company policy and provide Front End control when needed.
Follow policies for refund and Associate purchase approvals, securing tills and safe cash, register Paid Outs/Ins, void approvals, register media, and break schedules.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Perform other duties as assigned by the Store Manager.