Area Supervisor 1

FLOWCO HOLDINGS INC.•Carlsbad, NM

5d•Onsite

About The Position

The Area Supervisor provides leadership, technical and operational expertise, and champions safe, best-in-class service that creates customer satisfaction and company value. The role is responsible for value creation and profitability within an assigned geographical area, including the delivery of preventive maintenance and call-out/repair services. The supervisor oversees equipment, materials, and personnel deployment; supports customers with technical and operational expertise; communicates company practices and performance measures; and works with the team to improve work processes and operational results.

Requirements

High school diploma or equivalent experience.
Specific industry knowledge and job experience.
At least 3 years of experience in customer relations.
At least 7 years of technical experience.
At least 3 years of supervisory experience.
Valid driver’s license with a satisfactory driving record.
Strong customer service, interpersonal, coaching, and leadership skills.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, and general PC skills.
Strong organizational, planning and scheduling, process management, and negotiation skills.
Strong analytical abilities, mechanical aptitude, and problem-solving skills.
Strong technical writing and oral communication skills.
Ability to stand, sit, and/or walk on hard surfaces and safely bend, stoop, reach, climb steps, and use a ladder for extended periods daily.
Ability to lift up to 80 pounds.
Vision of 20/40, with or without corrective lenses, to read related distribution documents accurately.
Ability to communicate verbally using a telephone.
Ability to work under pressure.
Willingness to travel extensively while driving a company vehicle.
Ability to work outdoors in changing temperatures and climate.

Nice To Haves

Planning and scheduling experience preferred.

Responsibilities

Champion health, safety, environmental, and service policies, standards, and process improvement.
Be responsible for value creation and profitability in the assigned area.
Ensure equipment is clean and maintained in excellent working condition.
Represent Estis to customers and provide technical and operational expertise in response to inquiries.
Deploy equipment, materials, and personnel to job sites efficiently, optimizing operations, costs, and resource use.
Deliver preventive maintenance and call-out/repair services within a specified geographical area.
Provide leadership and communicate company practices.
Coordinate deployment of equipment, materials, and personnel across one or more service delivery processes at optimum utilization and minimum cost.
Measure and communicate team performance against established metrics and develop improvement plans where warranted.
Compile and convey job-specific information to Field Service Technicians, other managers, and company departments.
Coordinate work with others to minimize equipment downtime and make effective use of resources.
Evaluate direct reports and recommend technical and soft-skills training.
Implement, manage, and communicate performance measures for the assigned area.
Implement and execute the budget, operational standards, and processes.
Participate in management reviews of measures with the team and develop and execute improvement action plans.
Work with the team to develop improved departmental work processes.
Perform other duties as assigned.