Area Supervisor

Ross Stores•Youngstown, OH

2d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation, keeping work areas clean, and executing and supervising Company operational processes as needed. The Area Supervisor promotes a safe and secure store, provides respectful and professional customer service, maintains the Company brand and presentation standards, and oversees merchandising, loss prevention, front-end operations, fitting rooms, and administrative duties assigned by the Store Manager. The position supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service and supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the Store and supervise Associates while serving as Manager on Duty.
Maintain a friendly, easy-to-shop environment, proper merchandise presentation, and clean work areas.
Promote safety and security throughout the Store, correct or report unsafe conditions, maintain building security, and follow customer accident and emergency procedures.
Perform scheduled fire alarm tests and respond to after-hours alarms when requested.
Treat Customers, Associates, and leaders respectfully and professionally, and recognize Associates through Company programs.
Represent the Company brand, follow the Company Dress Code, keep Store areas clean and merchandised to standard, and remove daily trash.
Teach, assign, and follow up on recovery, sizing, markdowns, and other merchandise presentation standards.
Receive merchandise trucks and non-merchandise deliveries as needed, process merchandise promptly, organize stockrooms, and secure and process back-stock according to policy.
Help place processed merchandise on the sales floor and oversee department merchandising, back-stock, damage reduction, presentation guidelines, floor moves, promotional signing, and re-wraps.
Follow the Loss Prevention Awareness Program, maintain a strong customer-service presence and loss-prevention awareness, safeguard confidential information and merchandise, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Execute Company best practices and maximize productivity by minimizing steps and extra touches.
Supervise Front End operations, maintain pace and presence, manage customer lines, and ensure Associates follow Company standards.
Train and coach Associates on registers, shortage control, Front End procedures, and Scan and Bag practices.
Manage Associate backup, lunch, and break schedules; ensure equipment and supplies are maintained; and expedite, scan, security-tag, and ticket go-backs.
Ensure merchandise on the Front End and designated feature areas is salable.
Maintain clean fitting rooms, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, and security-tagged as needed.
Conduct cash pulls and bank deposits according to Company policy and maintain Front End control when needed.
Follow policies for refunds, Associate purchases, tills and safe cash, register paid-outs and paid-ins, void approvals, register media, and break schedules.
Perform payroll administration as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties assigned by the Store Manager.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
Associate Discount.
Identity Protection.
Associate Purchase Program.
Benefit Hub Discount Mall.
Employee Assistance Program and Commuter Benefits.
401K, subject to service requirements.
Employee Stock Purchase Program.
Ross Cares Fund.
College Discounts.
Sick Pay where legally required.
Referral Bonuses.
For eligible full-time Associates: Medical, Dental, and Vision Health Insurance; Legal Insurance; Vacation Buy; Flexible Spending Account; Health Savings Account; Life/ADD Insurance; Long-Term Disability; Enhanced Maternity and Parental Leave Benefit; Vacation Pay accrued at 10 days per year after eligibility commences; and 9 Personal and Company Holidays.
Eligible Area Supervisor, Assistant Store Manager, and Store Manager Associates may receive a bonus based on individual and business performance.