Area Supervisor

Wallace Management Company•McAlester, OK

About The Position

The Area Supervisor oversees the overall performance, operational effectiveness, employee development, and customer service standards of 10–15 Wallace Finance Companies branch locations in an assigned district, with oversight of approximately 20–30 employees. The role provides leadership, direction, and accountability to branch managers and employees to help the district meet or exceed goals for loan production, collections, profitability, customer satisfaction, compliance, and portfolio quality. It serves as a connection between corporate leadership and branch operations, ensuring company policies and procedures are consistently implemented. The Area Supervisor manages district financial and operational performance; develops employees and branch leaders; monitors branch operations, compliance, collections, portfolio quality, and customer service; and communicates performance and operational priorities to regional or corporate leadership. The role requires regular travel between assigned branches, occasional overnight travel depending on district geography, and the ability to work in branch environments and respond to operational needs. A valid driver's license and reliable transportation are required, subject to company policy.

Requirements

Previous management experience in consumer finance, installment lending, financial services, retail operations, or a comparable multi-location business.
Demonstrated ability to lead employees, develop managers, and manage multiple locations simultaneously.
Strong understanding of loan origination, credit evaluation, collections, delinquency management, and portfolio performance.
Experience reviewing financial reports, analyzing performance metrics, and developing business improvement plans.
Knowledge of applicable lending regulations, compliance requirements, and internal control procedures.
Strong organizational, communication, problem-solving, and decision-making skills.
Ability to manage competing priorities, travel between branch locations, and work independently.
Proficiency in Microsoft Office and company reporting or loan management systems.
Valid driver's license and reliable transportation, subject to company policy.

Responsibilities

Oversee the financial and operational performance of 10–15 branch locations and monitor progress toward loan production, collections, revenue, profitability, and portfolio-quality goals.
Review branch financial reports, key performance indicators, delinquency trends, and operating expenses; develop action plans for underperforming branches.
Promote responsible lending practices, sound credit decisions, effective collection strategies, operational efficiency, and sustainable growth.
Supervise, coach, and develop approximately 20–30 employees, including branch managers and other branch personnel; set expectations, give feedback, and hold employees accountable.
Conduct branch visits, employee meetings, performance reviews, and leadership coaching sessions; identify training needs and support employee development, succession planning, and internal promotions.
Assist with recruiting, interviewing, hiring, onboarding, and retention; address employee performance concerns in accordance with company policy.
Ensure branches follow company policies, procedures, internal controls, and applicable federal and state laws and regulations.
Conduct branch audits, operational reviews, and file reviews; verify the accuracy and compliance of loan applications, underwriting decisions, account documentation, cash handling, and recordkeeping.
Identify operational risks, policy violations, and control weaknesses; implement corrective action and escalate significant compliance concerns, suspected fraud, and other material risks.
Monitor delinquency, charge-offs, recoveries, and other portfolio indicators; review collection performance, establish corrective action plans, and support branches with challenging accounts.
Maintain professional, respectful, and legally compliant collection practices and encourage responsible lending to support portfolio quality.
Maintain customer service standards, respond to escalated customer concerns, and ensure timely and appropriate resolution.
Promote customer retention, repeat business, positive community relationships, and accurate, transparent communication of loan terms, payment obligations, and account information.
Establish a schedule of branch visits based on performance, business needs, and operational risk; communicate company initiatives, policy updates, expectations, and priorities to branch teams.
Provide district performance reports, forecasts, and updates to regional or corporate leadership; participate in management meetings, training, and company initiatives.
Coordinate staffing, employee coverage, and operational support across locations when necessary; identify process, control, and efficiency improvements.