Area Services Manager
About The Position
Trane in Pine Brook, New Jersey, is hiring an Area Services Manager to lead service activities across repair, upgrades and enhancements, service agreements, and new-equipment installation, including maintaining customer relationships throughout the equipment lifecycle. The role oversees service agreement pricing in coordination with sales, parts and service contract pricing, field service coordination, technician recruitment and development, invoicing and collections, and customer satisfaction. The Area Services Manager is accountable for financial performance, revenue forecasting, budget control, growth, and risk management across service agreements, turnkey service work, and repairs. The position oversees service coordination and technician readiness, supports efficient delivery of scheduled and emergency work, and leads service employees through coaching, training, and performance management. The role also ensures work processes, margins, cash flow, customer experience, and environmental health and safety practices meet expectations. The work arrangement is onsite Monday through Thursday, with flexibility to choose the work location on Fridays according to work needs. Travel to customer job sites is required and may involve outdoor work, mechanical or equipment rooms, variable weather, moving machinery, heights, and other site-specific environmental conditions.
Requirements
- At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
- At least 3 years of experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful execution of startups and customer requests.
- Technology proficiency, including expertise with Microsoft applications.
- A valid driver's license held for at least 12 months and no major or frequent traffic violations, including the listed violations or multiple smaller infractions or preventable collisions in the previous 3 years.
Nice To Haves
- Salesforce experience is considered an asset.
Responsibilities
- Manage service activities involving repairs, upgrades and enhancements, service agreements, and new-equipment installation.
- Provide P&L oversight, monthly revenue forecasts, service agreement growth, and growth in repairs, installations, and turnkey service work in partnership with sales.
- Control budgets and expenses against targets, including fleet, uniforms, tools, and safety equipment.
- Manage risks associated with service agreements, turnkey service work, and repairs.
- Oversee service coordination to ensure efficient customer response and effective use of district resources.
- Ensure technician training and skills are appropriately aligned with customer needs and service work.
- Coordinate emergency repairs, maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
- Attract, coach, counsel, train, and develop service employees, using performance management and technical training programs.
- Develop employee customer service, process, and technical skills.
- Confirm margin expectations are met during sales and fulfillment.
- Maximize cash flow by ensuring invoices are generated immediately after work is completed, managing expense budgets, and increasing service-team utilization.
- Create and enforce standard service work processes and improve transactional processes affecting customer experience and satisfaction.
- Ensure environmental, health, and safety compliance within the service team and train employees to maintain a safe work environment in shops and customer sites.
Benefits
- Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
