Area Manager, Janitorial Services

GDI Integrated Facility Services • Hartford, CT

12h • $50,000 - $90,000

About The Position

GDI Services provides integrated facility maintenance services in the United States and Canada. The Area Manager, Janitorial Services supervises field staff, including cleaners and supervisors, and plans, organizes, and directs a mixed portfolio of accounts to ensure services exceed client expectations. The role maintains existing client relationships and promotes new business growth within the market.

The position reviews budgets, payrolls, cost projections, and supply-control records while maintaining exceptional customer service. It works with Business Development teams and Account Managers to support successful facility operations, develops long-term solutions for customers, and assists with staff training and coaching. The Area Manager also checks customer and quality standards by touring buildings with supervisors and staff and reviewing cleanliness and contracted scopes of work. Compensation is $50,000–$90,000 annually; actual compensation depends on experience, qualifications, geographic market, scope of responsibility, and other legitimate business considerations. Additional compensation and benefits may apply based on the position and applicable plans.

Requirements

• Bilingual in English and Spanish.
• At least 3 years of progressive experience in the commercial cleaning industry, including at least 1 year of multi-unit or territory management experience.
• Strong interpersonal skills.
• Networking skills and the ability to build warm, friendly relationships with clients and peers.
• Customer focus and the ability to stay aligned with customer expectations for quality and service.
• Emphasis on high quality and taking action to improve quality.
• Accountability, including personally demonstrating responsible and honest behavior.
• Strong experience using Microsoft Office Suite.

Responsibilities

• Maintain existing client relationships through networking and high-level facility management.
• Maintain open communication with clients so they can share opinions about services and contract management.
• Understand union agreements and the employee handbook, and ensure those agreements apply to facilities being serviced.
• Review and oversee budgets, payrolls, cost projections, and supply-control records while maintaining exceptional customer service.
• Work with Business Development teams and Account Managers to facilitate successful operations at all facilities.
• Develop and implement long-term solutions to address customer needs.
• Assist with training and coaching staff in general cleaning, advanced floor-care techniques, and managerial skills.
• Ensure customer and quality standards are met by touring buildings with supervisors and staff, reviewing cleanliness, and reviewing the contracted scope of work.
• Represent the company as a spokesperson and perform other duties designated by management or required by current business conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed