Janitorial Area Manager

TEC Services • Upper Marlboro, MD

1d • $63,000 - $73,000

About The Position

The Janitorial Area Manager oversees the quality, safety, and operational execution of cleaning services within an assigned region. The role ensures work meets company standards, customer expectations, and contract requirements through regular inspections, coaching, and communication with customers, service providers, and internal leadership. It involves regular travel among locations and requires availability for overnight hours and flexible scheduling.

The manager develops and maintains customer relationships, conducts quality assurance inspections, supports and directs cleaning teams, and oversees floor-care and specialty-cleaning projects. The role also includes safety observations and investigations, equipment maintenance and tracking, operational reporting, and other duties assigned by the Account Director and Tec management.

Requirements

• High school diploma or equivalent.
• At least 2 years of supervisory experience.
• 1–3 years of relevant experience, including at least 2 years in floor care or janitorial management, facility services, or commercial cleaning.
• Availability and willingness to work overnight hours with flexible scheduling.
• Working knowledge of OSHA regulations, safety practices, incident investigations, and compliance documentation.
• Knowledge of chemical safety, Safety Data Sheets (SDS), personal protective equipment (PPE), and general industry safety standards.
• Valid driver’s license; the role requires substantial driving.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams, and in mobile applications.
• Knowledge of floor and carpet care and related cleaning equipment.
• Ability to follow contract guidelines for floor maintenance.
• Strong multitasking, independent-work, and teamwork skills.
• Detail-oriented, organized, and able to work in a fast-paced environment.
• Supervisory experience that includes auditing subcontractor work and addressing complaints.

Responsibilities

• Develop and maintain a monthly visit schedule for assigned locations and communicate proactively with store managers.
• Coordinate and supervise wet work with Store Managers and service partners, and obtain customer sign-off within required timelines.
• Promptly report key issues to the Account Director or Assistant Account Director.
• Conduct weekly Quality Assurance inspections based on account size and provide inspection reports to subcontractors and clients using Salesforce Field Service.
• Monitor IVR reports, address field issues across locations, and submit daily and weekly reports on visits, inspections, and completed tasks.
• Identify service deficiencies, communicate corrective actions, and ensure timely resolution according to company standards.
• Direct cleaning crews, follow up on task completion, and communicate with service partners or direct reports during day and overnight shifts.
• Develop backup staffing plans for call-offs and collaborate with HR and the Account Director on performance issues.
• Step in as a cleaner when operationally necessary.
• Conduct safety observations, workplace inspections, and hazard assessments; ensure corrective actions are completed promptly.
• Document incident, injury, near-miss, and property-damage investigations; identify root causes and implement measures to prevent recurrence.
• Coach employees on safe work practices, regulatory compliance, and participation in safety initiatives.
• Accurately document safety observations, inspections, corrective actions, training records, and incident reports in the company Safety Management System.
• Partner with Operations and Safety leadership to reduce workplace injuries, improve safety performance, and support company safety objectives.
• Monitor and support compliance with company safety policies, OSHA requirements, and applicable regulatory standards.
• Oversee floor-care and specialty-cleaning projects, coordinate execution, inspect completed work, and obtain customer sign-off.
• Perform and document routine preventive equipment maintenance, including battery care, machine cleaning, fluid checks, and care of pads, brushes, and squeegees.
• Track equipment and assets, conduct audits, report missing or damaged items, and coordinate repairs or replacements as needed.
• Provide day-to-day operational support and ensure consistent execution of standards across locations.
• Maintain communication with store managers, service partners, subcontractors, and leadership; escalate concerns and provide timely management updates.
• Perform additional duties assigned by the Account Director and Tec management.
• Meet role KPIs, including customer satisfaction of 8 or higher, customer interactions and satisfaction scores on 50% of QA inspections, scheduled site visits and inspections, timely project sign-offs, and safety compliance.

Benefits

• 401(k) retirement plan with company matching after 90 days of employment.
• Paid vacation, sick leave, and personal days.
• Paid holidays.
• Medical insurance with employer contribution.
• Employee-paid dental and vision insurance options.
• Performance-based bonus incentive program for most full-time salaried positions.
• Monthly car allowance for eligible positions.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED