Area Manager - Janitorial

Allied Universal•St. Louis, MO

19h

About The Position

Diversified Maintenance is hiring an Area Manager to supervise janitorial staff at assigned sites and ensure customer satisfaction by delivering quality service promptly and within established budgets. The role includes managing employees, coordinating site operations, supporting customers, and maintaining required records and quality-control documentation.

Requirements

High school diploma or equivalent.
At least two years of management experience in a service-related industry; janitorial industry experience is preferred.
Business-level oral and written communication skills, including fluency in English.
Ability to multitask and adapt to changing environments.
Excellent customer service and active listening skills.
Ability to lead and encourage teamwork, negotiate, and resolve conflict.

Nice To Haves

Bilingual in Spanish.
Prior cleaning or janitorial experience.
Familiarity with custodial practices and commercial cleaning standards.
Knowledge of floor-care techniques, including buffing and waxing.
Experience in industrial cleaning or facilities maintenance.

Responsibilities

Select and place janitorial personnel; make hiring decisions, conduct performance appraisals, and design and implement career development and performance improvement plans.
Understand and champion the company's strategic principles, core values, and people culture.
Assign employee duties and tasks, inspect work for cleanliness and completion, and review performance to ensure service quality.
Determine work procedures and prepare schedules while keeping accounts within the labor budget.
Conduct new-hire orientation, safety training, and job training so hourly employees can work efficiently and safely.
Prepare and review paperwork, including timesheets, accident reports, new-hire paperwork, training records, work orders, and equipment and supply orders.
Support employee relations by coaching and counseling employees and helping resolve problems.
Visit accounts regularly to build customer relationships and ensure high-quality service.
Resolve problems and complaints promptly to maintain customer satisfaction.
Document customer contacts and concerns, follow through on resolutions, and delegate tasks to address customer concerns.
Monitor assigned accounts for work-order opportunities and additional work that can be added to contracts.
Complete and record mandatory Quality Control site visits.
Spend time at account locations to support outcomes that meet customer needs.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Basic life insurance.
AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.