Janitorial - Area Manager

Allied Universal • Dallas, TX

20h

About The Position

Diversified Maintenance is hiring an Area Manager to supervise janitorial staff at assigned sites and ensure customer satisfaction by delivering quality service on time and within established budgets. The role includes managing personnel, scheduling and work procedures, employee training and development, quality control, customer relationships, and administrative documentation. The Area Manager spends time at account locations to support customer needs and service outcomes.

Requirements

• High school diploma or equivalent.
• At least two years of management experience in a service-related industry; janitorial industry experience is preferred.
• Business-level oral and written communication skills, including fluency in English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening skills.
• Ability to lead and encourage teamwork, negotiate, and resolve conflict.

Nice To Haves

• Bilingual in Spanish.
• Prior cleaning or janitorial experience.
• Familiarity with custodial practices and commercial cleaning standards.
• Knowledge of floor care techniques, including buffing and waxing.
• Experience in industrial cleaning or facilities maintenance.

Responsibilities

• Select and place janitorial personnel, make hiring decisions, conduct performance appraisals, and develop career and performance improvement plans.
• Champion the company's strategic principles, core values, and people culture.
• Assign employee duties and inspect work for cleanliness, completion, and quality of service.
• Determine work procedures and prepare schedules while keeping accounts within labor budgets.
• Conduct new-hire orientation, safety training, and job training so employees can work efficiently and safely.
• Prepare and review paperwork, including time sheets, accident reports, new-hire paperwork, training records, work orders, and equipment and supply orders.
• Support employee relations by coaching and counseling employees and helping resolve workplace problems.
• Build customer relationships through regular account visits and ensure high-quality service.
• Resolve customer problems and complaints promptly and document customer contacts and concerns, following through or delegating tasks to resolve issues.
• Monitor accounts for work-order opportunities and additional work that may be added to contracts.
• Complete and record mandatory Quality Control site visits.
• Spend time at account locations to support outcomes that meet customer needs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED