Field Services Area Manager- Tacoma/Seattle Area

Best Buy • Olympia, WA

8d • Hybrid

About The Position

The Field Services Area Manager is responsible for store-based installation and delivery services across a designated region, including Tacoma and Seattle, Washington, and supported markets in Alaska. The role directly leads Best Buy and Geek Squad employees and manages relationships with third-party teams that perform in-home work. It builds an employee culture focused on engagement and belonging to support customer and business results.

This is a hybrid role. The manager spends approximately half of the workweek in the field with delivery and installation agents and the other half working remotely. Candidates should live in or near Tacoma or Seattle and be able to travel quarterly to Alaska markets. Overnight travel is approximately 25% of the year.

Requirements

• At least 2 years of experience as a supervisor or manager.
• At least 2 years of experience in sales, installation, logistics, operations, warehouse, inventory, or customer service.
• Ability to travel overnight approximately 25% of the year.
• Current, valid driver's license.
• Must be at least 21 years old.
• Must have and maintain a driving record that meets Best Buy safety standards.
• Acquire and maintain any required state or local licensing within 90 days of hire.
• Live in or near Tacoma or Seattle and be able to travel quarterly to supported Alaska markets.

Nice To Haves

• Consumer electronics delivery, repair, or installation experience.
• Experience in delivery, transportation, distribution, or logistics.
• Experience with warehouse management systems.
• Experience managing a remote workforce.
• Associate degree or higher in business, logistics, or a related field.

Responsibilities

• Ensure operational consistency, strategic alignment, and performance accountability.
• Build and maintain an exceptional team culture centered on engagement and belonging.
• Oversee headcount planning, hiring plans, and capacity management, including scheduling, attendance, and PTO approvals.
• Analyze reporting to understand business trends and develop action plans to achieve desired results.
• Set clear expectations, work with team members on site, and provide regular one-on-one coaching.
• Ensure timely responses to escalations and create solutions that preserve the customer experience.
• Lead Best Buy and Geek Squad employees and manage relationships with third-party teams providing in-home services.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Paid time off, subject to work location, employment status, salary or hourly status, and years of service.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed