Field Services Area Manager- Tacoma/Seattle Area
About The Position
As a Field Services Area Manager, you’ll be responsible for store-based installation and delivery services in your designated region. You’ll directly lead Best Buy and Geek Squad employees and manage relationships with third-party teams that fulfill work in customers’ homes. The role involves building a strong employee culture that supports favorable customer and business results. This hybrid role supports the Tacoma and Seattle, Washington areas, as well as markets in Alaska. Approximately half of the workweek is spent in the field with delivery and installation agents, with the other half working remotely. Candidates should live in or near Tacoma or Seattle and be able to travel quarterly to the supported Alaska markets. Overnight travel is approximately 25% of the year.
Requirements
- At least 2 years of experience as a supervisor or manager.
- At least 2 years of experience in sales, installation, logistics, operations, warehouse, inventory, or customer service.
- Ability to travel overnight approximately 25% of the year.
- Current, valid driver’s license.
- Must be at least 21 years old.
- Must have and maintain a driving record that meets Best Buy safety standards.
- Acquire and maintain any required state or local licensing within 90 days of hire.
Nice To Haves
- Consumer electronics delivery, repair, or installation experience.
- Experience in delivery, transportation, distribution, or logistics.
- Experience with warehouse management systems.
- Experience managing a remote workforce.
- Associate degree or higher in business, logistics, or a related field.
Responsibilities
- Ensure operational consistency, strategic alignment, and performance accountability.
- Build and maintain an exceptional team culture centered around engagement and belonging.
- Oversee headcount planning, hiring plans, and capacity management, including scheduling, attendance, and PTO approvals.
- Analyze reporting to understand business trends and develop action plans to achieve desired results.
- Set clear expectations for the team, work with employees on site, and provide regular one-on-one coaching.
- Ensure timely responses to escalations and create solutions to preserve the customer experience.
- Lead Best Buy and Geek Squad employees and manage relationships with third-party teams providing in-home services.
Benefits
- Competitive pay and eligibility for incentive pay.
- Employee discount.
- Financial savings and retirement resources, including 401(k) and stock purchase options.
- Support for physical and mental well-being.
- Medical, dental, vision, life and AD&D insurance, and disability insurance.
- 23 days of paid time off and 7 holidays.
- Paid leave and caregiver pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
