Area Quality Assurance Manager

DHL (Supply Chain)•East Manchester Township, PA

2d•$85,000 - $150,000

About The Position

The Area Quality Assurance Manager manages and coordinates quality assurance activities of varying risk and complexity across multiple sites or customers. The role communicates quality policies and procedures, serves as an expert on selected governmental regulations, and acts as a proactive quality assurance liaison to customers. It leads a defined group of QA resources and key initiatives, communicates regulatory and corporate policy changes, develops and implements site policies and procedures, and oversees site quality managers and coordinators. The role also leads global and cross-sector QA initiatives and develops and implements processes for regulated hardware, equipment, and software systems, validating them as applicable. The manager oversees maintenance and continuous improvement of quality systems across multiple sites or customers, including management reviews, CAPA, internal audits, self-assessments, change control, document control, and operating procedures and work instructions. Responsibilities also include licenses, permits, registrations, validation and change control processes, regulatory compliance oversight, audit support, quality metric analysis, customer engagement, management reporting, supplier assessment, and coordination of audits. The role works with continuous improvement teams to direct improvement activities and workshops. Approximately 25% travel is required.

Requirements

Bachelor's degree or equivalent work experience of four years.
At least 7 years of relevant experience in a regulated environment.
At least 5 years of supervisory or management experience.
People management skills.
Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management skills.
Problem-solving skills.
Project management skills.
Presentation skills.
Report creation skills.
Solution execution skills.
Process development skills.
People development skills.
Quality program start-up experience.
Standards development skills.
Customer management skills.

Nice To Haves

Certification related to quality control, such as RAC or Six-Sigma.

Responsibilities

Manage and coordinate quality assurance activities of varying risk and complexity across multiple sites or scopes.
Confirm site requests for quality support and communicate policies and procedures.
Serve as an expert on selected governmental regulations and as a proactive customer liaison for quality assurance.
Lead a defined group of Quality Assurance resources and key initiatives, and disseminate regulatory and corporate policy changes.
Develop and implement policies and procedures for assigned sites; develop, manage, and oversee site quality managers and coordinators.
Lead global and cross-sector QA initiatives.
Develop and implement processes for regulated hardware, equipment, and software systems, validating them as applicable.
Oversee maintenance and continuous improvement of quality systems, including management reviews, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Oversee the licenses, permits, and registrations process.
Manage validation processes, as applicable, at sector or network level and associated change control processes.
Oversee regulatory compliance for products handled and services performed at sites by assessing performance against regulatory guidelines, contracts, and customer requirements, and reporting results to executive management.
Coordinate with the continuous improvement team to focus and direct continuous improvement activities and workshops.
Review regulatory, customer, and third-party audits and provide recommendations.
Review and identify trends in organizational quality assurance metrics.
Serve as the primary customer contact for QA-related issues and initiatives as needed.
Develop, distribute, and maintain regular management reports and compile executive-level reports as required.
Ensure site suppliers are assessed; coordinate, prepare for, receive, and act on audits.