Quality Assurance Manager

Didlake•Washington, DC

About The Position

Didlake, Inc. is a nonprofit rehabilitation services organization whose mission is to create opportunities that enrich the lives of people with disabilities. The Quality Assurance Manager provides operational leadership for Didlake’s Overseas Support operations and is designated Key Personnel on the contract. This role ensures efficient, accurate, and compliant processing, packing, and shipping of overseas support materials while upholding quality, safety, and customer-service standards. The manager fosters collaboration, supports employees with disabilities, and helps ensure successful contract performance in support of Peace Corps operations. The role leads daily operations and personnel, develops quality-assurance measures and training materials, monitors performance and compliance, resolves operational issues, and maintains equipment, inventory, and purchasing activities. It also coordinates with the Peace Corps, the Contracting Officer’s Representative, DHL, Department of Defense coordinators, State Department representatives, vendors, and other stakeholders. The manager oversees receiving, packing, tracking, shipping, controlled-substance inventory and reporting requirements, safety procedures, and required training.

Requirements

Bachelor’s degree or completion of at least three years of college-level coursework.
At least five years of supervisory experience managing time-sensitive operations.
At least three years of successful management and quality-assurance experience in receiving, warehousing, shipping, logistics, or a related operation of comparable complexity.
Comprehensive knowledge of international and overseas shipping methods, including commercial carriers, U.S. military channels, and State Department pouch services.
Strong understanding of customs requirements, packaging standards, shipping documentation, and shipment-tracking methodologies.
Ability to obtain and maintain Air Transport Dangerous Goods (HAZMAT) certification in accordance with federal regulations.
Proficiency with personal computers and business software applications.
Knowledge of federal contracts, personnel management, workplace safety, and budget administration.
Strong analytical and problem-solving skills, including gathering data, identifying issues, and implementing effective solutions.
Demonstrated leadership, coaching, and conflict-resolution abilities.
Excellent verbal and written communication skills.
Ability to effectively train, support, and work alongside employees with varying abilities and disabilities.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience managing operational performance, reporting, compliance requirements, and workforce development.

Responsibilities

Lead and oversee daily overseas support processing and shipping operations in compliance with contract requirements, operational procedures, and quality standards.
Supervise, coach, and evaluate contractor personnel while fostering a positive, inclusive, and productive team environment.
Develop and implement quality-assurance measures for accurate, efficient, and timely processing of overseas support materials.
Serve as the primary liaison between Didlake, the Peace Corps, the Contracting Officer’s Representative (COR), and other key stakeholders.
Recommend operational improvements and updates to shipping, processing, and quality-control procedures.
Provide on-the-job training to new employees and develop instructional materials and visual aids.
Collect, analyze, and report productivity, efficiency, and quality metrics, including required contract and federal compliance reporting.
Resolve operational issues, service complaints, and processing discrepancies through timely resolutions and corrective actions.
Ensure the proper maintenance and functionality of shipping and processing equipment and systems.
Manage departmental purchasing, inventory control, and replenishment activities.
Monitor receiving, packing, tracking, and shipping of overseas support materials for compliance with established standards.
Oversee compliance with inventory, storage, packaging, and export reporting requirements for controlled substances under DEA regulations.
Implement and monitor safety procedures, identify workplace hazards, and support organizational safety initiatives.
Serve as agency liaison with DHL, Department of Defense coordinators, and State Department representatives.
Support research and resolution of Global Address Package (GAP) inquiries and coordinate merchandise returns with vendors.
Ensure compliance with Didlake policies, Peace Corps requirements, and required training obligations.