Area Quality Assurance Manager

DHL Supply Chain•Waddell, AZ

3d•Onsite

About The Position

The Area Quality Assurance Manager is a site-based role requiring up to 75% travel. The position manages and coordinates quality assurance activities of varying risk and complexity across multiple sites, supports site requests for quality assistance, communicates policies and procedures, and serves as an expert on selected governmental regulations. The manager acts as a proactive quality assurance liaison to customers and leads a defined group of QA resources and key initiatives, including communicating regulatory and corporate policy changes. The role develops and implements policies, procedures, and processes for the sites under its responsibility, including processes for regulated hardware, equipment, and software systems, validated where applicable. It oversees site quality managers and coordinators and leads global and cross-sector QA initiatives. Responsibilities include maintaining and continuously improving quality systems across multiple sites or customers, overseeing licenses, permits, registrations, validation and change control, and monitoring regulatory compliance for products handled and services performed. The manager works with continuous improvement teams, reviews audits and quality metrics, serves as a primary customer contact for QA matters when needed, produces management and executive reports, ensures site suppliers are assessed, and coordinates audit preparation and follow-up. The role requires people management, communication, analysis, training, problem solving, project management, process development, and customer management capabilities.

Requirements

Bachelor's degree or equivalent.
At least 4 years of work experience.
At least 7 years of relevant experience in a regulated environment.
At least 5 years of supervisory or management experience.
People management capability.
Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management skills.
Problem-solving skills.
Project management skills.
Presentation skills.
Report creation skills.
Solution execution skills.
Process development skills.
People development skills.
Quality program start-up experience.
Standards development experience.
Customer management experience.

Nice To Haves

Certification related to quality control, such as RAC or Six Sigma.

Responsibilities

Manage and coordinate quality assurance activities with varying levels of risk and complexity across multiple sites.
Confirm site requests for quality support and communicate policies and procedures.
Serve as an expert on selected governmental regulations applicable to the sites.
Act as a proactive customer liaison for quality assurance across sites.
Lead a defined group of Quality Assurance resources and key initiatives, and disseminate regulatory and corporate policy changes.
Develop and implement policies and procedures for assigned sites.
Develop, manage, and oversee site quality managers and coordinators.
Lead global and cross-sector QA initiatives.
Develop and implement processes for regulated hardware, equipment, and software systems, validated as applicable.
Oversee maintenance and continuous improvement of quality systems across multiple sites or customers, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Oversee the licenses, permits, and registrations process.
Manage validation, as applicable, at a sector or network level and oversee associated change control processes.
Oversee regulatory compliance for products handled and services performed at sites by assessing performance against regulatory guidelines, contracts, and customer requirements, and report results to executive management.
Coordinate with the continuous improvement team to focus and direct improvement activities and workshops.
Review regulatory, customer, and third-party audits and provide recommendations.
Review and identify trends in organizational quality assurance metrics.
Serve as the primary customer contact for QA-related issues and initiatives as needed.
Develop, distribute, and maintain regular management reports and compile executive-level reports as required.
Ensure site suppliers are assessed.
Coordinate, prepare for, receive, and act on audits.