Area Quality Assurance Manager

DHL Supply Chain•Manchester, PA

About The Position

The Area Quality Assurance Manager manages and coordinates quality assurance activities of varying risk and complexity across multiple sites or customers. The role serves as an expert on selected governmental regulations, communicates policies and procedures, and acts as a proactive quality assurance liaison with customers. It leads a defined group of QA resources and key initiatives, including communicating regulatory and corporate policy changes, developing and implementing site policies and procedures, and overseeing site quality managers and coordinators. The position also leads global and cross-sector QA initiatives and develops processes for regulated hardware, equipment, and software systems, validated as applicable. The manager oversees the maintenance and continuous improvement of quality systems across multiple sites or customers. This includes management review, CAPA management, internal audits, self-assessments, change control, document control, and standard operating procedures and work instructions. Responsibilities also cover licenses, permits, registrations, validation and related change control, regulatory compliance, supplier assessments, audit coordination, quality metrics, management reporting, and executive reporting. The role works with continuous improvement teams and serves as a primary customer contact for quality assurance issues and initiatives as needed. Approximately 25% travel is expected. The national salary range is $85,000–$150,000.

Requirements

Bachelor’s degree or equivalent.
At least 4 years of work experience.
At least 7 years of relevant experience in a regulated environment.
At least 5 years of supervisory or management experience.
People management capability.
Sufficient computer application experience.
Strong written and verbal communication skills.
Data analysis experience.
Training and facilitation skills.
Self-management skills.
Problem-solving skills.
Project management skills.
Presentation skills.
Report creation skills.
Solution execution skills.
Process development skills.
People development skills.
Quality program start-up experience.
Standards development experience.
Customer management experience.

Nice To Haves

Certification related to quality control, such as RAC or Six Sigma.

Responsibilities

Manage and coordinate quality assurance activities of varying risk and complexity across multiple sites and scopes.
Confirm site requests for quality support and communicate applicable policies and procedures.
Serve as an expert regarding selected governmental regulations for the site or sites.
Act as a proactive customer liaison for quality assurance across sites.
Lead a defined group of Quality Assurance resources and key initiatives, communicating regulatory and corporate policy changes.
Develop and implement policies and procedures for responsible sites.
Develop, manage, and oversee site quality managers and coordinators.
Lead global and cross-sector QA initiatives.
Develop and implement processes for regulated hardware, equipment, and software systems, validating them as applicable.
Oversee the maintenance and continuous improvement of quality systems across multiple sites or customers, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and SOPs and work instructions.
Oversee licenses, permits, and registrations.
Manage validation and associated change control processes at a sector or network level, as applicable.
Oversee regulatory compliance for products handled and services performed at sites by assessing performance against regulatory guidelines, contracts, and customer requirements, and reporting results to executive management.
Coordinate with the continuous improvement team to focus and direct continuous improvement activities and workshops.
Review regulatory, customer, and third-party audits and provide recommendations.
Review and identify trends in organizational QA metrics.
Serve as the primary customer contact for QA-related issues and initiatives as needed.
Develop, distribute, and maintain regular management reports and compile executive-level reports as required.
Ensure site suppliers are assessed.
Coordinate, prepare for, receive, and act on audits.