Area Operations Manager

Community Concierge Services • Hialeah, FL

5d • $70,000 - $70,000

About The Position

Community Concierge Services (CCS) is hiring a full-time Area Operations Manager to lead people, service quality, and client relationships across an assigned district in Miami/Hialeah, Florida. CCS provides doorstep waste and recycling collection for apartment communities nationwide, with more than 700 employees serving over 175,000 apartment homes each night. This hands-on role offers broader responsibility across multiple communities with a growing, founder-led company.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets, with travel to neighboring areas potentially required. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted. The role includes physical fieldwork such as extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; staffing or service issues may require work beyond typical operating hours. The role requires a full-time commitment and cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; ensures nightly service execution; conducts property and service audits; and responds to staffing and service interruptions. The role also involves ensuring employees have safety equipment, supplies, and app access; communicating with property managers; maintaining payroll, service reports, and employee documentation; using company systems to track service and recurring issues; and coordinating new community launches.

Compensation is a $70,000 annual base salary paid biweekly, plus an opportunity for a $5,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is available after 12 months. CCS also offers flexibility in organizing daytime work around completed responsibilities and operational needs, along with opportunities for increased responsibility and advancement as the company expands. The hiring process includes an onsite work preview.

Requirements

• Experience supervising hourly or part-time employees; experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Evening and weekend availability; service operates seven days a week.
• Willingness to personally cover collection routes when other coverage options are exhausted.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience.
• Ability to lead by example, build relationships while holding people accountable, stay organized across multiple locations and competing priorities, communicate early, solve problems calmly, and follow through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other options are exhausted.

Benefits

• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed