Area Operations Manager

Community Concierge Services • Nashville, TN

1d • Onsite

About The Position

Community Concierge Services (CCS), which provides doorstep waste and recycling collection for apartment communities, is seeking a hands-on Area Operations Manager to oversee employees, service quality, and client relationships across an assigned district. CCS has more than 700 employees serving over 175,000 apartment homes each night.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential. Service operates seven days a week. The manager travels between properties and markets, with travel to neighboring areas potentially required. The role requires arranging coverage for call-offs and no-shows and personally covering routes when other coverage options are exhausted.

Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; recruiting, payroll, client communication, and team support require daytime attention. Service or staffing issues may require work beyond typical operating hours. The role requires a full-time commitment and cannot be performed alongside another full-time job.

Compensation is a $70,000 annual base salary, paid biweekly, with an annual performance-based bonus opportunity of $5,000, paid quarterly based on performance. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. CCS also offers flexibility in organizing daytime work around completed responsibilities and operational needs, along with opportunities for increased responsibility and advancement as the company expands. The hiring process includes an onsite work preview so candidates can see the service environment, understand physical demands, and ask questions before accepting an offer.

Requirements

• At least 3 years of driving experience and a clean driving record to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to supervise employees and manage scheduling, attendance issues, employee coaching, and customer concerns.
• Strong work ethic and willingness to complete both field and administrative tasks.
• Ability to work evenings and weekends; service operates seven days a week.
• Willingness to take full-time responsibility and not perform the role alongside another full-time job.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm staffing for nightly service and respond to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on corrective actions.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have necessary safety equipment, supplies, and app access.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.

Benefits

• $70,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed