Area Operations Manager

Community Concierge Services • Starke, FL

5d • $70,000 - $70,000

About The Position

Community Concierge Services (CCS) is hiring an Area Operations Manager to lead people, service quality, and client relationships across an assigned district in Florida. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night. The role offers broader responsibility across multiple communities in a growing, founder-led company.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets, and may travel to neighboring areas. They arrange coverage for call-offs and no-shows and personally cover routes when other options are exhausted.

The fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; recruiting, payroll, client communication, and team support require daytime attention. Service or staffing issues may require work beyond typical operating hours. This is a full-time commitment and cannot be performed alongside another full-time job.

The role includes recruiting, hiring, onboarding, training, and coaching part-time collection employees; ensuring nightly service execution; conducting community and service audits; assisting employees and collecting trash when needed; maintaining safety equipment, supplies, and app access; communicating with property managers; managing payroll, service reports, and employee records; using company systems to monitor service; and coordinating new community launches.

Compensation is a $70,000 annual base salary, paid biweekly, plus an opportunity for a $5,000 annual performance-based bonus, paid quarterly based on performance. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. The hiring process includes an onsite work preview so candidates can review the service environment, physical demands, schedule, and day-to-day responsibilities before accepting an offer.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to perform both blue-collar and white-collar tasks daily.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Full-time commitment; the position cannot be performed alongside another full-time job.
• Evening and weekend availability, with service operating seven days a week.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services.
• Experience in commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange route coverage when employees call off or fail to arrive, personally covering routes when other coverage options are exhausted.

Benefits

• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed