Area Manager Req # - 4336

Denali Water Solutions•San Bernardino, CA

About The Position

Denali is an organic recycling company that transforms unused food and organic materials into resources. The Area Manager directs, coordinates, and oversees collection activities for Class A CDL drivers across a geographically dispersed area. The role provides daily operational support and strategic direction to a team of 5–15 drivers, Lead Support, and utility workers, with a focus on safety, customer service, communication, efficiency, productivity, and employee and customer engagement. The Area Manager may spend 25%–75% of their time in the field supporting new customer route coverage, rollouts, and equipment drops. Work hours depend on job events and the manager; evenings, nights, and weekends may be required as duties demand. Travel may be frequent depending on the assignment. The role is safety-sensitive and requires diligence in maintaining personal and team safety. The position involves coordinating driver and dispatch activities, personnel needs, route execution, service recovery, equipment and asset oversight, and field operations. The Area Manager also supports equipment maintenance, environmental compliance, client sampling, and accurate, timely paperwork. The role requires occasional work outdoors and exposure to wet or humid conditions, fumes or airborne particles, and strong odors. Denali describes its work as mission-driven and offers opportunities for professional growth, a collaborative and values-driven team culture, competitive compensation, and benefits. The company emphasizes employee development, advancement, well-being, safety, inclusivity, and environmental impact.

Requirements

Valid driver's license.
Ability to read, write, and follow verbal and written instructions in English.
Strong phone and email contact-handling skills and active listening.
Team-oriented approach and willingness to help others as needed.
Familiarity with CRM systems and best practices.
Customer orientation and ability to adapt and respond to different styles.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Working knowledge of Microsoft Excel.
Ability to quickly learn new computer applications and systems.
Ability to perform the physical functions of the job, including frequent sitting, talking, climbing, hearing, and handling or operating objects, tools, or controls; occasional balancing, stooping, kneeling, crouching, crawling, walking, and lifting.
Ability to meet the job's vision requirements, including close, distance, peripheral, and color vision and adjusting focus.

Nice To Haves

High school diploma or GED.
Two to three years of experience.
Class A CDL.
Knowledge of organic food waste recycling.

Responsibilities

Direct, coordinate, and oversee collection activities for drivers across an assigned geographically dispersed area.
Manage day-to-day operations and provide daily support to 5–15 Class A CDL drivers, Lead Support, and utility workers, promoting quality, safety, efficiency, performance, and profitability.
Oversee departmental personnel needs, including prioritizing coaching, training, and performance evaluation; provide input on hiring, termination, and promotion decisions.
Help develop and implement training programs and build team relationships to support employee retention.
Assist with scheduling and routing new customer rollouts, equipment drops, and ride-alongs to evaluate and train new and current drivers.
Serve as a liaison among operations, drivers, Dispatch, and other support teams.
Help Dispatch determine route coverage methods and areas by scheduling, directing, and resolving dispatch and driver-tracking activities.
Review daily and weekly routes, identify potential gains from rerouting, and recommend route changes.
Review and manage customer open cases.
Assist Dispatch with investigating service failures and geofence issues and develop action plans to prevent recurrence.
Conduct scheduled performance reviews and submit recommendations for salary adjustments.
Enforce company policies and issue coaching or disciplinary documentation.
Act as or designate a driver advocate to answer questions, address concerns, and resolve issues with internal departments.
Ensure routing technology is used and routes are executed as designed.
Ensure safety procedures and Company Operating Standards are followed, including reviewing driver DOT logs for hours-of-service compliance.
Use Transportation Management Software (TMW) when necessary to track daily loads and ensure drivers follow processes and procedures while running routes.
Monitor and act on expense-control initiatives to manage driver spending.
Maintain asset inventory lists and files.
Operate and maintain field equipment, including spreaders, farm tractors, pumps, and wheel loaders, while maintaining environmental compliance.
Assist the Regional Operations Manager with scheduling repairs and preventive maintenance for on-road and off-road equipment.
Manage the client sampling program and perform sampling and laboratory submissions.
Maintain accurate paperwork and submit it on time.
Inspect and maintain field equipment, identify malfunctions and repair or replacement needs, and ensure safe equipment operation.
Maintain a safe work environment and demonstrate accountability, teamwork, and a positive, professional attitude.

Benefits

Comprehensive medical plans, including copay and HSA options.
Dental and vision coverage for employees and their families.
401(k) match of up to 4%.
Company-paid short-term and long-term disability, AD&D, and life insurance.
Voluntary life insurance options for employees and family.
Health Savings Plan.
Paid time off and sick time, including family leave.
Nine paid holidays.
Weekly pay.
Professional development, including free access to thousands of courses through the Learning Management System and the Ascend Employee Development Program.
Employee Assistance Program.
Wellness Program.
Competitive compensation.
Opportunities for professional growth and learning.
Volunteerism opportunities.