Area Manager Req # - 4336

e97404df-6fbc-4ad8-8073-7598eed36c6d•Riverside, CA

12h•$73,000 - $85,000•Onsite

About The Position

Denali is an organic recycling company that transforms unused food and organic materials into resources. The Area Manager directs, coordinates, and oversees collection activities carried out by Class A CDL drivers in a geographically dispersed area. The role provides strategic leadership and daily operational support to a team of 5–15 drivers, Lead Support, and utility workers, with responsibility for service quality, safety, efficiency, performance, and profitability. Field work may account for 25%–75% of the role, including new-customer route coverage, rollouts, and equipment drops. The position emphasizes communication, safety, customer service, operational efficiency, and employee and customer engagement. Work hours depend on job events and the manager; evenings, nights, and weekends are required as duties demand. Travel may be frequent depending on the assignment. The employee works occasionally in outdoor weather and may encounter wet or humid conditions, fumes or airborne particles, and strong odors. This is a safety-sensitive position.

Requirements

Strong phone and email contact-handling skills and active listening.
Team-oriented approach and willingness to help others as needed.
Familiarity with CRM systems and best practices.
Customer orientation and ability to adapt and respond to different communication styles.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Working knowledge of Microsoft Excel.
Ability to quickly learn new computer applications and systems.
Valid driver's license.
Ability to read, write, and follow verbal and written instructions in English.

Nice To Haves

High school diploma or GED.
2–3 years of experience.
Class A CDL.
Knowledge of organic food waste recycling.

Responsibilities

Manage day-to-day operations and support a geographically dispersed team of 5–15 Class A CDL drivers, Lead Support, and utility workers.
Oversee personnel needs, including prioritizing coaching, training, and performance evaluation; provide input on hiring, termination, and promotion decisions.
Help develop and implement training programs and build team relationships to encourage retention.
Assist with scheduling and routing new-customer rollouts, equipment drops, and ride-alongs to evaluate and train new and current drivers.
Serve as a liaison among operations, drivers, Dispatch, and other support teams.
Assist Dispatch with route coverage, scheduling, direction, and resolution of dispatching and driver-tracking activities.
Review routes and recommend rerouting to improve efficiency.
Review and manage open customer cases.
Assist Dispatch in investigating service failures and geofence issues, and develop action plans to prevent recurrence.
Conduct scheduled performance reviews and submit recommendations for salary adjustments.
Enforce company policies and issue coaching or disciplinary documentation.
Act as or designate a driver advocate to address driver questions and concerns and resolve issues with internal departments.
Ensure routing technology is used and routes are executed as designed.
Ensure compliance with company operating and safety standards, including reviewing driver DOT logs for hours-of-service compliance.
Use Transportation Management Software (TMW), when necessary, to track daily loads and ensure drivers follow processes and procedures.
Monitor and act on expense-control initiatives to manage driver spending.
Maintain asset inventory lists and files; operate and maintain field equipment while maintaining environmental compliance.
Assist the Regional Operations Manager with scheduling repairs and preventive maintenance for on-road and off-road equipment.
Manage the client sampling program and perform sampling and laboratory submission.
Maintain accurate paperwork and submit it on time.
Inspect and maintain field equipment, identify malfunctions, and address parts repair or replacement.
Ensure safe equipment operation and maintain a safe work environment.
Demonstrate accountability, teamwork, and a positive, professional attitude.

Benefits

Competitive compensation and benefits.
Comprehensive medical plans, including copay and HSA options.
Dental and vision coverage for employees and family.
401(k) match of up to 4%.
Company-paid short-term and long-term disability, AD&D, and life insurance.
Voluntary life insurance options for employees and family.
Health Savings Plan.
Paid time off and sick time, including family leave.
Nine paid holidays.
Weekly pay.
Free access to professional development courses through the Ascend Employee Development Program and Learning Management System.
Employee Assistance Program.
Wellness Program.
Opportunities for professional growth and learning.
Collaborative, values-driven team culture.
Resources supporting well-being and volunteerism opportunities.
Flexible work arrangements and rewards and recognition are part of the stated employee value proposition.