Assistant Manager- 4336

Domino's Franchise•Washington, DC

17h

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role helps oversee and manage the store in the General Manager’s absence, leads team members on duty, and works hands-on in food preparation, customer service, and delivery coordination. The Assistant Manager also supports company and store objectives through employee training, a positive working environment, and adherence to brand and company standards. The role includes supporting scheduling and labor-cost objectives, controlling cash, helping manage products and deliveries, and communicating suggestions to General and Regional Managers. It also includes maintaining professional knowledge, supporting coworkers, cross-training, contributing to problem-solving, and keeping work areas clean and organized. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers and for taking and processing orders.
Ability to multitask effectively.
Ability to function in a dynamic, fast-paced environment and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and to make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Oversee and manage the store in the General Manager’s absence, following company policies, procedures, standards, specifications, guidelines, and training initiatives.
Ensure customers feel welcome and team members provide courteous, friendly, responsive, service-oriented support.
Supervise food and product preparation and service to ensure consistency with brand standards, including portioning, image, and service.
Assist team members with opening, closing, and preparation lists.
Work hands-on in food preparation and customer service and oversee coordination of deliveries.
Support sales, service, quality, facility appearance, sanitation, and cleanliness objectives through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer-service standards and efficient operations.
Assist with product management, confirming correct unit counts and condition and ensuring deliveries meet brand standards.
Identify labor or food costs and take specific actions to positively affect them.
Assist with labor scheduling based on anticipated business activity, ensuring positions are staffed as needed and labor-cost objectives are achieved.
Remain knowledgeable about human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Support proper attendance and appropriate actions.
Provide and receive positive feedback and constructive criticism.
Maintain good communication with coworkers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers and management to solve problems and offer suggestions as needed.
Maintain a clean and organized work area and take ownership of surroundings.
Maintain appropriate confidentiality of information.