Assistant Manager

Bagel Brands•Minneapolis, MN

11d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and make an impact on the team and community. The role requires a commitment to leadership, learning, feedback, and personal development, and an ability to perform Team Member and Shift Leader work with ease, enthusiasm, and excellence. The AGM builds an understanding of the business toward General Manager level over the course of a year. They help create welcoming guest experiences, motivate the team, support sales and service goals, resolve problems, and connect daily work and administrative tasks to store performance. The role also includes responsibility for store funds while on shift, orders and inventory, and bringing Caribou’s purpose and core values to life. The physical demands include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and sitting or standing for periods of 4 to 8 hours, with intermittent movement. These demands may be accomplished with or without reasonable accommodations.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop business understanding toward General Manager level over the course of a year.
Create lasting connections with guests and teach the team to do the same.
Promote goal-surpassing speed through effective deployment, in-the-moment problem solving, and team motivation.
Take responsibility for sales goals through the connection between speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and active listening.
Understand how day-to-day behaviors affect business results and develop a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, connecting daily, weekly, and monthly work to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory as needed.
Consider the success of the store beyond the current shift and work to understand root causes and create sustainable solutions.
Bring Caribou’s core values and purpose to life and champion a positive store culture.
Take ownership of personal development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Lead with a broader view of the Caribou brand, from shift and store to district and company.
Build an open and trusting relationship with the General Manager and work to meet or exceed goals.