Assistant Manager

AEG Vision•Elgin, IL

10d

About The Position

At AEG, the Assistant Practice Manager supports the Practice Manager in creating a practice environment where employees feel supported and challenged, while helping deliver exceptional patient care and achieve business results. This hands-on developmental leadership role supports daily practice operations, patient flow, team coordination, and service execution, and is intended to build operational knowledge and leadership capability for expanded responsibility over time. The role works on the practice floor and learns and supports multiple functions, which may include patient care coordination, optical sales and service, technician or clinical support, patient handoffs, and daily operational routines. Specific responsibilities may be assigned according to practice needs, business priorities, and individual readiness. The Assistant Practice Manager does not own the full scope of practice management and serves as the designated practice point of contact during the Practice Manager’s absence only when assigned, escalating matters beyond the role’s authority.

Requirements

Optical, optometric, healthcare, retail, hospitality, or comparable service or operations experience.
High school diploma or equivalent.
Demonstrated leadership capability, which may include peer training, coaching others, owning a specific business area, supporting team development, or leading through influence without a formal management title.
Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
Ability to learn practice systems, technology, and workflow tools quickly.

Nice To Haves

Experience in one or more optical or practice functions, such as patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations.
1–2 years of leadership, lead, supervisory, or management experience.
Related education; equivalent experience may be considered.

Responsibilities

Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
Work on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
Learn and support key practice roles, potentially including patient care coordination, optical sales and service, technician or clinical support, patient handoffs, opening and closing routines, and other assigned responsibilities.
Support assigned areas such as front desk flow, optical floor support, clinical or technician workflow, patient experience, team readiness, or daily operational routines.
Communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
Reinforce patient-centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
Help identify patient service concerns, workflow barriers, delays, remake opportunities, and communication gaps; escalate concerns as appropriate.
Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
Support practice readiness through opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
Serve as the designated practice point of contact in the Practice Manager’s absence when assigned, escalating matters outside the role’s authority.
Perform other duties as assigned by the Practice Manager.