Area Manager- Supported Living
About The Position
The Area Manager oversees and directs Supported Living program operations in Washington, ensuring high-quality, person-centered services for individuals with intellectual and developmental disabilities and/or complex medical needs. Reporting to the Area Director, the role provides leadership, supervision, and operational direction to Program Directors and schedulers, and oversight of staff working in individuals’ homes. It ensures that staffing, services, documentation, and daily operations meet company standards and applicable regulatory requirements. The role contributes to program development, staff performance, quality assurance, financial management, regulatory compliance, and the overall success of Supported Living services. It builds relationships with individuals served, families, guardians, employees, community partners, and state and county representatives while promoting the company’s mission, vision, and values. Supported Living services provide instruction, support, and assistance to individuals in homes owned, rented, or leased by them or their legal representatives, with the aim of promoting independence, choice, dignity, community participation, and progress toward individual goals. The position is based in Tacoma, Washington, and follows a Monday–Friday schedule, with some on-call duties. The role may also require a flexible schedule, including evenings, weekends, holidays, and on-call coverage, as program needs require.
Requirements
- At least two years of supervisory or management experience in a developmental disabilities or related human services setting.
- Ability to support individuals with intellectual and developmental disabilities, complex medical needs, and/or challenging behaviors.
- Working knowledge of person-centered practices, Positive Behavior Support, and individual rights.
- Knowledge of applicable federal and Washington State regulations governing services for individuals with disabilities.
- Strong written and verbal communication skills, including the ability to explain complex requirements clearly and effectively.
- Ability to manage multiple priorities, resolve problems, and make sound decisions.
- Organizational, analytical, and financial management skills.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call coverage as program needs require.
- Valid driver’s license, acceptable driving record, and proof of current automobile insurance, as applicable to the position’s driving requirements.
- Must be at least 21 years of age.
Nice To Haves
- Bachelor’s degree in a human services field, such as healthcare, social services, education, behavioral science, or counseling, from an accredited college or university.
- At least five years of experience in developmental disabilities, mental health, or a related human services field, or an equivalent combination of education and experience.
- Experience overseeing multiple programs, managing staff, coordinating schedules, monitoring budgets, and ensuring regulatory compliance.
- Experience working with individuals with complex support needs and collaborating with state, county, and community agencies.
Responsibilities
- Provide leadership and operational oversight for assigned Supported Living programs; communicate regularly with the Area Director about performance, staffing, quality, financial results, and operational concerns.
- Supervise, coach, and support Program Directors and schedulers, establish expectations and accountability, set program goals, monitor progress, lead management meetings, and implement operational improvements.
- Visit individuals’ homes to observe services and gather feedback from individuals served, families, guardians, and staff.
- Ensure supports promote dignity, respect, autonomy, personal choice, and independence; monitor Direct Support Professionals’ services for alignment with individual support plans and applicable requirements.
- Partner with Program Directors to address service concerns, behavioral support needs, healthcare follow-up, and other matters affecting individuals’ well-being; promote community inclusion and progress toward personal goals.
- Oversee schedulers and staffing operations to ensure coverage across homes and programs, with schedules aligned to individual needs, authorized service hours, contractual requirements, and staffing ratios.
- Monitor staffing levels and work with Program Directors to maintain consistent services and promote a workplace culture of accountability, teamwork, communication, and quality support.
- Provide operational oversight of staff through Program Directors and the established supervisory structure; set performance expectations and support Program Directors with performance concerns, corrective action, and personnel matters.
- Monitor training and certification reports to ensure required training is completed on time, and promote leadership development, staff engagement, and retention.
- Maintain working knowledge of applicable federal and Washington State regulations, licensing requirements, contractual obligations, and company policies; ensure operations, services, and documentation comply with requirements.
- Oversee preparation for internal quality reviews, external audits, state surveys, and other compliance activities; support investigations involving allegations of abuse, neglect, exploitation, or other serious concerns, including reporting, documentation, and follow-up.
- Provide financial oversight, keep programs within established budgets, identify variances, and implement strategies to improve financial performance without compromising quality of care.
- Work with Program Directors and schedulers to manage staffing resources efficiently, and ensure appropriate processes support individuals’ financial needs and timely expense management when applicable.
- Partner with recruitment and human resources teams to identify staffing needs and support timely hiring; support retention through leadership, communication, coaching, and recognition; address employee concerns and performance issues promptly and consistently.
Benefits
- Cell phone stipend
- Medical, vision, and dental insurance for eligible employees
- Supplemental insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for eligible employees
- Pet insurance
- Life insurance for eligible employees
- 401(k) plan with up to a 3% employer match for eligible employees
- Paid time off (PTO) for eligible employees
- Growth and development opportunities
- Employee referral program
- Employee Assistance Program
- National brand discounts
- Paid training and orientation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
