Coaching for Impact -Business Banking-Area Manager - Executive Director

JPMorganChase•Chicago, IL

20d

About The Position

The Coaching for Impact Area Manager in Business Banking leads a team of Senior Business Banking Consultants who support community businesses in accessing applied business education, new opportunities, and capital within JPMorgan Chase and externally. The role focuses on building relationships with community businesses and organizations, delivering tailored banking solutions, and supporting underserved small businesses.

Requirements

At least 7 years of experience in business banking relationship management or related business lending, including direct in-person contact.
Expert knowledge of deposit and cash management products and services.
Ability to analyze reports, metrics, and other data to identify trends, issues, and opportunities.
Proven ability to build collaborative relationships across an organization and influence others to achieve desired outcomes.
Ability to balance client needs with associated risks and the interests of the firm.
Ability to lead proactively through change.
Consistent travel is required.

Nice To Haves

Bachelor’s degree in Finance or a related field, or equivalent work experience.
Prior experience managing a relationship development team.
Expert knowledge of business credit underwriting and commercial credit training.

Responsibilities

Provide leadership, management, support, direction, and guidance to Senior Business Banking Consultants who build relationships and use networks and local centers of influence to identify and support community businesses.
Support consultants in cultivating long-term relationships with Community Development Financial Institutions, nonprofits, and other community organizations, leveraging internal resources such as the JPMorgan Chase Foundation.
Manage individual performance and hold consultants accountable for business priorities, external relationship-building, and client experience.
Guide consultants in providing client advice and service and developing relationships to ensure a seamless client experience throughout Chase.
Build collaborative relationships with partners across Chase, including Branches, Home Lending, Chase Wealth Management, Merchant Services, and Card, to provide clients with solutions for their financial needs.
Ensure the team delivers an outstanding experience through comprehensive, customized business banking solutions tailored to clients’ business financial needs and circumstances.
Apply business, finance, banking, credit, and risk-management knowledge, together with relationships, to identify and recommend suitable solutions and support portfolio profitability.
Coach and develop the team in portfolio management, relationship management, prospecting engagement, profitability, client experience, and risk management.
Provide expertise in loan structuring, pricing, and customized solutions, and help the team address complex challenges.
Recruit and maintain a pipeline of diverse candidates; select, hire, develop, and retain high-quality talent while fostering an inclusive and respectful team environment.