Area Customer Experience Specialist - Lane Ave

Huntington National Bank•Columbus, OH

3d•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide financial concierge service to walk-in customers and support branches across a region as staffing needs arise. You help retain and grow consumer and business relationships by identifying customers’ financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process transactions accurately and efficiently, educate customers about banking products, services, and technology, and support colleagues in providing consistent, seamless branch experiences. The role involves traveling among local branch locations, which may change daily, and requires adaptability and reliable transportation. ACES colleagues serve as culture carriers in the branches they visit and receive coaching and skill development from a centralized leadership team. Branch teams offer a welcoming and inclusive environment where colleagues can contribute ideas and help customers achieve their financial goals.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Reliable transportation to travel among multiple branch locations.
Currently authorized to work in the United States on a full-time basis; the employer will not sponsor immigration benefits.

Nice To Haves

Bachelor’s degree.
Cash-handling experience.
Notary licensing.
Career-minded individuals seeking to gain experience and build a career.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.

Responsibilities

Provide coverage across branch banking activities, including customer transactions, customer service, and identifying opportunities to offer advice and guidance or refer customers to other areas of the bank.
Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposits and loans and support service or account maintenance needs.
Help customers use online, mobile, and ATM banking technology to bank conveniently and manage their money.
Follow operational, security, risk, and regulatory policies and procedures.
Travel dependably and adaptably to multiple branch locations throughout the week.
Perform other duties as assigned.