Area Customer Experience Specialist - Fulshear, TX

Huntington National Bank•Fulshear, TX

1d•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues by supporting branches across a region as needed. You travel between local branches, which may change daily, and must be adaptable and dependable with reliable transportation. ACES serve as culture carriers and help provide consistent, seamless experiences across branches. A centralized leadership team provides coaching and skill development to support career progress. The role is a financial concierge for walk-in customers. You retain and grow consumer and business relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process transactions accurately and efficiently, educate customers about bank products, services, and technology, and support branch colleagues. Branch colleagues work in a welcoming and inclusive team environment and can share ideas that affect customers, the bank, and communities.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Reliable transportation to travel between multiple branch locations.
Comfort with technology and the ability to educate customers about bank technology.

Nice To Haves

Bachelor’s degree.
Cash-handling experience.
Career-minded individuals seeking to gain experience and build a career.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.
Notary licensing is preferred.

Responsibilities

Provide coverage across branch banking, including customer transactions and servicing customer needs.
Identify opportunities to provide financial advice and guidance, and refer customers to other areas of the bank as needed.
Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposits and loans and support service or account maintenance needs.
Help customers optimize use of online, mobile, and ATM banking to bank conveniently and manage their money.
Follow operational, security, risk, and regulatory policies and procedures.
Travel dependably and adaptably to multiple branch locations throughout the week.
Perform other duties as assigned.