Area Customer Experience Specialist (Flint, MI)

Huntington National Bank•Flint, MI

16h•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues by supporting branches across a region when coverage is needed. You travel between local branches, which may change daily, and adapt to working at different locations. Dependability and reliable transportation are essential. ACES serve as culture carriers in the branches they visit and receive coaching and skill development from a centralized leadership team. The role serves walk-in customers as a financial concierge, retaining and growing consumer and business relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process transactions accurately and efficiently, educate customers about bank products, services, and technology, and support branch colleagues in providing consistent customer experiences. The position is based in an office workplace. NMLS licensing is available as part of career development; notary licensing is preferred.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Reliable transportation to travel between branch locations.
Adaptability to work in different locations that may change daily.

Nice To Haves

Bachelor’s degree.
Cash-handling experience.
Career-minded interest in gaining experience and building a career.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.
Notary licensing.

Responsibilities

Provide coverage across branch banking activities, including customer transactions and servicing customer needs.
Identify opportunities to provide financial advice and guidance, and refer customers to other areas of the bank as needed.
Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposit and loan products and assist with service or account maintenance issues.
Help customers optimize their use of online, mobile, and ATM banking technology.
Follow operational, security, risk, and regulatory policies and procedures.
Travel dependably and adapt to working at multiple branch locations throughout the week.
Perform other duties as assigned.