Area Customer Experience Specialist - Brookdale, MN

Huntington National Bank•Minneapolis, MN

16h•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues by supporting branches within a region as needed. The role offers experience across multiple branches and customer interactions, with opportunities to build knowledge and skills and serve as a resource to branch colleagues. ACES travel between local branches, may work at different locations that change daily, and are expected to be dependable and adaptable. Reliable transportation is required. The team has a dedicated centralized leadership group that provides consistent coaching and skill development. An ACES serves as a financial concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. The role also processes transactions accurately and efficiently, educates customers about bank products, services, and technology, and supports colleagues in delivering consistent customer experiences. Branch colleagues work in a welcoming and inclusive team environment and can share ideas and opinions that affect customers, the bank, and communities.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Reliable transportation to work in multiple branches.

Nice To Haves

Bachelor’s degree.
Cash-handling experience.
Career-minded interest in gaining experience and building a career.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.
Notary licensing preferred.

Responsibilities

Provide coverage across branch banking, including processing customer transactions, servicing customer needs, identifying opportunities to provide financial advice and guidance, and referring customers to other areas of the bank as needed.
Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposits and loans, and support service or account maintenance issues.
Help customers use online, mobile, and ATM banking to bank conveniently and manage their money.
Adhere to operational, security, risk, and regulatory policies and procedures.
Travel dependably and adaptably to multiple branch locations throughout the week.
Perform other duties as assigned.