Area Customer Experience Specialist - Brookdale, MN

Huntington National Bank•Minneapolis, MN

2d•$22 - $25•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues while supporting branches across a region. You travel between local branches, potentially working in different locations each day, and must be dependable and adaptable, with access to reliable transportation. ACES colleagues serve as culture carriers and receive support from a centralized leadership team through coaching and skill development. The role serves walk-in customers as a financial concierge, retaining and growing consumer and business relationships by identifying financial goals and needs and recommending suitable deposit, loan, and other banking products and services. You process transactions accurately and efficiently, educate customers about bank products, services, and technology, and support branch colleagues in delivering consistent customer experiences. The position is office-based in Brookdale, Minnesota. It is non-exempt and pays an anticipated base rate of $22.00–$25.00 per hour. Huntington offers colleagues health insurance coverage, a wellness program, life and disability insurance, a retirement savings plan, paid leave programs, paid holidays, and paid time off.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Access to reliable transportation to work in multiple branch locations.
Currently authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.

Nice To Haves

Bachelor’s degree.
Cash-handling experience.
Career-minded individuals seeking to gain experience and build a career.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.
Notary licensing is preferred.

Responsibilities

Provide coverage across branch banking, including processing customer transactions, servicing customer needs, offering financial advice and guidance, and referring customers to other areas of the bank as needed.
Process transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposits and loans, and support service or account-maintenance issues.
Help customers use online, mobile, and ATM banking technology to bank conveniently and manage their money.
Follow operational, security, risk, and regulatory policies and procedures.
Travel dependably and adaptably among multiple branch locations throughout the week.
Perform other duties as assigned.